VIP Petcare Wellness Center

I have always had an excellent experience when bringing my dogs to the VIP pet center in Cicero. The Vet that works there is awesome with the dogs and us straight forward with any issues. Just realize they open at 230pm the tech makes your appt and you have to wait. If you are 2 or 3 in line leave your animal in the car if possible you are in a store so you have to make sure your dog is good around other animals.

I arrived at 5:50 p.m. and went inside the store. Another customer had to tell me that we were to wait outside. I was customer number 2 waiting in line. After standing on the concrete, 3 weeks post ACL reconstruction surgery and my poor dog in the heat on hot concrete, i told the first patron that i was going to the grassy shade w my dog. At 6:45 another customer comes up and is speaking w patron 1. Then the vet techs come out to check us all in, the other 2 point to me. I hobble over. Im less than 40 yards away. Im now told that because i wasnt standing in line, on hot concrete in the sun, they cant do anything about it. What vet would have you make your pet stand on hot concrete, w no water because you MUST be in line but can not be inside the store to wait? I have a photo I took from where I am still waiting to the front of the store. This is ridiculous. I waited 55 min just to be checked in. I was supposed to wait on the hot concrete and have my poor dog stand there? It is currently 7:03 and I'm still waiting as I was told to wait for a phone call before coming in.

I have nothing good to say about my 1st visit to the wellness center . We went for a simple shot and waited over 2 hours to be seen. There was blood on the floor in the store as you waited that hadn't been mopped and the vet techs were messing around laughing and playing peek a boo with the dogs prior to our visit . No one was in any sort of rush while 6 people / dogs wait to be seen and the worker acted like it was a joke . I would have rated a 0 but not an option . I won't be returning and won't recommend to anyone . Your pet would die before someone will see them on a timely manner .

No words really. Cicero location. Poorly run. The vet techs especially supervisor extremely rude!!!!! Waited 2 hours in line. No chairs. We’re told where exactly to stand way on the last isle hidden. Meanwhile people walking in front door getting seen right away. We’re not told about registering ahead of time. Nothing. Supervisor comes over and to us and loudly was the rudest I had ever seen a professional be!! Didn’t get names. But will when I can post again. Don’t go here!!! You will wait hours and in the meantime they’re just talking without any patient in the room. One tech was lol midd as t knocked me over when she tried to purchase something at the register’. I waited hours! Don’t go here. I’m reporting them also

I took my newly adopted puppy to get some vaccinations and a general check up. Dr. Jones and her staff are amazing. You can tell they truly care about the animals they treat. This is my first dog, and they took the time to make sure I understood the vaccine plan options and even compared prices. Rascal was treated gently and quickly with no unnecessary stress. I highly recommend this place to anyone.