Noah's Ark Veterinary Practice

From the moment I entered Noah’s Ark, I was greeted by a friendly face. We sat down in the waiting room but was promptly called in to see the Vet. (FYI we did not have an appointment)we were squeezed in. We were grateful for that! Our wait was short. The vet greeted us. We were asked about our puppy’s condition.We said we were concerned that he was shaking his head a lot. The vet pinpointed the issue and prescribed drops for his ear infection. Noah’s Ark is the friendliest and comforting place… they care about their patients

Being a long-term client, this is a particularly difficult review to write, but I think it's important to share with others the decline in service I've experienced as a Noah's Ark client. First, medical care provided by Dr. Abraham is exemplary. I have a long history with the practice, virtually since they opened. Doc A has always been, and continues to be, a caring and knowledgeable provider. Through the years he has seen me through all of the routine exams and some occasional illnesses. He also saw me through the worst moments a pet parent can experience; letting go humanely when the time has come. He once came to my home to put my boy Pete to sleep because Pete was uncomfortable in the office and Doc wanted him as happy and peaceful as possible in his final moments. Pete took his final breath in a sun spot on the back lawn. I will never forget that act of kindness. It illustrates Doc A's relationship with his clients beautifully. All of that said, my issue is with the operation of the office. It is impossible to get a call back when leaving a message. I've had an appointment rescheduled, was kept waiting for well over an hour in the office, only to find the vaccine we were scheduled for was out of stock and we needed to come back another day. Getting records sent to our insurance company was virtually impossible and ultimately required me to visit the office and stand there while the front office sent them while I waited. The latest disappointment is that the office has been closed...for weeks. No notice, no explanation, no instructions on how to proceed or when they will open on the outgoing phone message...just closed. When I've left messages no one returns the call. My dog is on prescription meds, needs a refill immediately, and I have no recourse except to go to another vet. As a side note, it occurred to me that the practice's long-time front office person/office manager Elise has not been in for quite some time. I'm not sure if the current issues are a product of her absence, but service was NEVER less than wonderful when she ran the operation. It is very sad to see such a decline due to operational issues. It is difficult to find an excellent vet, and Doc A is top notch. That, however, is useless if as a client you are unable to get an appointment to see him.

Over the last 12 years, I’ve been bringing my 10 dogs to Noah's Ark Veterinary Practice. Thanks to Dr. Abraham, and the incredible care that he has given my dogs, they all lived well beyond their normal life expectancy, even though most of my dogs have had special needs. Most were/are blind and deaf, as that is what I rescue. I now have 2 blind and deaf Dachshund’s remaining. As a business owner myself, I am aware of how important it is that a company/office/practice provides the best service and care to its customers. My experience with the Noah’s Ark, up until recently, has been nothing short of wonderful. Throughout the years, I have recommended many many pet parents to Noah’s Ark (more specifically to Dr. Abraham). I’ve always raved about how personalized the care there is, and how Elise and Richie remember all my dogs’ names. They have always been loving, considerate and kind, and have ALWAYS been accommodating and attentive to my dogs and their special needs, as well as my needs as a worried pet parent. Elise manned that front desk like a fine-tuned ship. If she said Doc would get back to me, he always did. When I needed special considerations for my dogs’ dentals and or other procedures due to their genetic mutation, they went above and beyond to make me feel safe for my dog’s wellbeing as well as did everything to make sure my dogs where in the best care and monitored them above and beyond. Dr. Abraham is the most caring, kindest, and considerate VET I have EVERY had for my dogs. So why am I now giving a 1-star review? Well firstly, because it did not give me an option to give a -1-star review. Sometime over the last few months, the wonderful front desk staff, whom I have grown to love, respect and appreciate, have been replaced. The new people are disingenuous, neglectful, rude ...incompetent, and don't really seem to care about the pet-parents or the pet. I had called the office, the day after my appointment with my dog (an appointment that cost me over $800 for a variety of tests to determine what was wrong with her, as she was sick) just to get information and clarity on one of the meds that Dr. Abraham prescribed that was a very important medicine. The receptionist told me that Dr. Abraham was not in, and I did not need to give the medicine, and I could wait a couple of days until Dr. Abraham was in to talk to me about it. It was not her place to dispense medical advice, so I asked to speak to a vet tech, or another Dr. and she told me; “NO” and hung up on me. In my distress, I called back again, and the receptionist lifted the phone and hung it up. I called back repeatedly, and she did the same thing repeatedly. Because of her cold, heartless and irresponsible actions, my sick dog went without her medication for several days until I was able to speak to Dr. Abraham. When I told Dr. Abraham about what happened, he was beyond upset, but told me his hands were tied to do anything about it. I then learned that Noah’s Ark Veterinary practice is now part of a bigger corporation who removed any power that Dr. Abraham has over the front desk staff. To date, I continue to have issues with the new incompetent, disingenuous and uncaring front desk staff and office management. All I can say is "What a Shame!”. Now Dr. Abraham is the only good thing left about Noah’s Ark, along with a few long-time Techs. I hope he leaves to go to another practice so that I can follow him, or that this new incompetent management just brings Elise back, so that Noah’s Ark can run efficiently and compassionately the way it used to.

I have previously praised this practice during the pandemic and I continue to do so now because the care they provide is nothing short of incredible. I geniuinely hope for this Brooklyn veterinary landmark to succeed. I have been a grateful client of Noah's Ark Veterinary for almost a decade, and the experience has always nothing short of compassionate, friendly, and professional. I have been here through celebrations of joy and incredible heartbreak—through it all, the technicians and the veterinarians, especially Dr. Abraham and Dr. Weinstock, have provided the utmost care to my pets that I have been so lucky to have. The team at Noah's Ark here has treated my pets as if they were their own and I could not be more appreciative of their hard work and passion towards animal health every single time. There was a moment I remember just before the rise of the pandemic on Dr. Abraham's day off and I was in a terrifying position to make a dreadful decision. I called him and he took the time to step away from what he was doing and explained to me his thoughts on the phone, and proceeded to comfort me over the phone. The team at Noah's Ark has so much love for animals and it really shows in their care and treatment. During and after the pandemic, the quality of this practice remains dedicated to its clients and patients and I treasure all the experiences—the good and bad—I have had the pleasure of having the company here with the team at Noah's Ark.

My opinion about this place went from 5 stars to 3 in the blink of an eye: My cat did not receive the proper care she was supposed to get and here is why. Firstly, if you cannot perform some of the procedures that are included in the final bill, why are you charging the full price? During my last visit, you even forgot to take my cat's temperature and failed to calm her down to measure her blood pressure, which could be critical at her age. Secondly, who sets these extreme prices for you? Why does trimming claws cost an extra $24 on top of the regular $75 visit fee? Finally, some of your staff could benefit from training in animal behavior, such as how to calm down complicated animals and communicate with them properly. Please note that this review is provided solely for the purpose of constructive criticism. I still highly appreciate Dr. Oneeka and Dr. Revenco for saving my cat a while back. P.S. It also could be reassuring that you care for animals and not money if you'd add some discounts to your regular customers, such as for those who get food or medication on a weekly/monthly basis from you, etc.