Banfield Pet Hospital

Spent 22 minutes waiting on hold without ever speaking to a human. Cant get a hold of someone over the phone or online. I’ve loved Banfield in Seattle but after this experience, I’m canceling. My pet is already injured, I can’t wait 22 minutes to see if they can care for him. Banfield, I already reached out to Banfield Cares after waiting 15 minutes but I’m done with my OWP after this.

Horrible experience with this location. You can never book appt online and getting through on the phone is like an act of congress! Once you’re there the veterinarian team is so busy due to them accepting +2x the amount of clients they’re built for. The vets do not communicate causing massive issues with pet care. They seem to be most concerned with booking pets for as many in-person visits vs truly caring for the pet needs. After being a loyal Banfield member for 10 years in multiple locations I am cancelling both our pet wellness plans and migrating to a competent practice.

Horrible experience at Banfield Brooklyn location. They have the terrible practice of doing tests on your pet you did not request and charge you for it. I took my pet to do a tooth cleaning and they did urine analyses on her I did not requested or approved. This is the third time they have done this. They are constantly trying to give her vaccines I did not request or approve of I'm done with them...sick and tire or their treatment It is clear when they see a new client they start planning how they are going to take as much money as they can from them Money hungry thieves! Im done with you!

Been coming to the Atlantic Avenue location since 2012 and have been a wellness customer longer. This review is specifically about Atlantic Avenue. 4 of my dogs always on the wellness plans. I’ve seen this place go from good to floating in the toilet. Forget about leaving a message as they DO NOT call back. Left two messages for an appointment for a vaccine which my pup was covered. I spent $95 on 6/2/2023 at another vet my dog is going into boarding. When I called Banfield to tell them to add my dog’s vaccine I was shocked someone picked up right away. She then gave me an attitude when I said I never got a call back after 2 messages telling me I never left a message. Also my dog’s updated bordatella won’t be added to his record until I present the receipt. $95 for something that was covered! I’m also very on top of my pups care. Noticed the app doesn’t always jive with the office. Grossly understaffed. I even heard a front desk person tell a customer they have to come in to make an appointment (back in March). Impossible to make an appointment on the app for this location. They never pick up the phone and if they do, on hold long enough to eat lunch. I really wish more locations would open. The other options are either SI or Manhattan. Brooklyn needs to get their business sorted. Used to be cool not anymore.

Despite being a Banfield Wellness Plan member there for 6+ years since the NYC branch closed, I have rarely been able to make an appointment there. I’ve been forced to drive hours or take time out of my vacation to actually take advantage of this wellness plan. Their calendar always says full online and you must call to make an appointment. When calling I’m out on hold for 1 hour or more before I finally give up. I’ve sometimes called up to 15 times a day over a week and have never been able to actually speak to someone. Today alone I’ve called that many times already just to get a follow up for a Banfield appointment I had today all the way in Texas. This isn’t a new situation. This has been the entire time I’ve been at this branch. I’ve maybe been able to get through 5% of the times I would actually like to make an appointment. I have reached out to the banfieldcares email as suggested in other reviews but of course, no response.