Plainfield Animal Hospital

Front desk staff (on 8/15/23 5pm shift) was very pleasant, two lovely ladies up front. Amelia (?) vet tech was particularly upbeat, professional, warm, friendly, caring, and reassuring - she was a doll and really seems to love animals and her job! And of course Dr. Lyons is the BEST. She’s always professional, courteous, understanding, listens to your concerns, clearly explains what our options are and aren’t, and she’s honest (even if it’s not the news or recommendation you were hoping for). We view her as one of the most experienced vets in our area. She always somehow magically knows how to keep our cat Norty calm and manageable (not an easy task). Love her

It is with great disappointment that I write this review detailing my recent encounter with Dr. Lyons and their veterinary hospital. My beloved dog, Beau, was in desperate need of medical boarding due to an unforeseen cancellation by our regular dog sitter. However, despite the availability of space and the presence of Dr. Lyons, their refusal to assist Beau has left a bitter taste in my mouth. Beau requires ear injections twice daily, a routine procedure that involves minimal effort and could easily be managed with the use of a simple muzzle. It is common knowledge that dogs, when uncomfortable or agitated, may display signs of resistance, such as nipping during ear or toenail handling. However, the rationale provided by the front desk staff was truly disheartening - Dr. Lyons claimed to be too busy to accommodate Beau’s needs, even though they were working and available during the weekend. One would expect that a trained veterinarian, entrusted with the well-being of animals, would uphold the highest ethical standards and possess the necessary skills to handle a variety of situations. Unfortunately, Dr. Lyons fell short of these expectations. Their inability to spare a mere five minutes at the beginning or end of their day to administer a vital ear injection speaks volumes about their priorities. It is evident that Dr. Lyons places their personal schedule above the welfare of animals, which is utterly unacceptable. As a licensed veterinary doctor, Dr. Lyons had a moral obligation to provide aid to an animal in need, especially within the confines of their own facility. However, their refusal to board and assist Beau solely due to a lack of willingness to make time is a clear indication of their misplaced priorities. This behavior is not only disheartening but also raises questions about Dr. Lyons’ dedication to their profession and the welfare of their patients. I implore Dr. Lyons to reflect upon the responsibilities that come with being a licensed veterinarian and consider the impact their actions have on the lives of both animals and their owners. The decision to prioritize their schedule over the well-being of a suffering animal is both disconcerting and unforgivable. My experience at Dr. Lyons’ veterinary hospital has left me deeply disillusioned, and I cannot, in good conscience, recommend their services to others. It is my hope that Dr. Lyons takes this feedback constructively and makes the necessary changes to better align their actions with the principles of their profession. The lives of innocent animals should never be disregarded in favor of personal convenience.

I have been a loyal client of Plainfield Animal Hospital in Plainfield, New Jersey, for over 15 years, entrusting them with the care of my pets. The front desk staff and technicians and Doctors have consistently been wonderful, contributing to many positive experiences over the years. However, I encountered an issue during my recent visit. I had an appointment for my new kitten at 12:20 PM, but unfortunately, I was delayed due to misplacing my car keys. I arrived at 12:35 PM, and to my disappointment, the doctor refused to see us, citing our tardiness. This was disheartening, especially considering the numerous times I have patiently waited for my turn in the past. I understand the importance of adhering to schedules, but I believe compassion and understanding are also crucial, especially in unforeseen circumstances. I have always appreciated the care provided at Plainfield Animal Hospital, but this experience was a letdown. I hope in the future, there can be a bit more flexibility and empathy, reflecting the excellent service I’ve known for years

For general wellness visits I have not had any issues with this office. However, I recently took in a stray kitten and I know she is unwell. I received a call from a blocked number at almost 7:30pm last night regarding test results (which is almost never good). I called the office back ten min later once I realized who had called. I still have not received response from a Dr regarding my kittens health. Of course I’m even more anxious after receiving that call. I am now being told I have to wait two days for response as if waiting over a long weekend was not bad enough. Going forward my kittens will no longer be patients of this office. My kittens deserve swift medical attention when it’s needed.

Outstanding, and Very professional, and knowledge. Dr Lyons and her evening staff, Jaz and Wendy did a wonderful job helping me get an appointment with the doctor last min, To treat my dog Hennessy that was very banged up after a fight. Wonderful job lady’s. Keep up the good work!