Madison Animal Hospital

Pricey, professional, perfect healthcare for your PET fur-baby.

The staff here are professional, so caring, and patient. The doctor has spent over thirty minutes on the phone with me in the last 24 hours as my dog needed emergency surgery. They really love and care for their own and made space for her even with their packed schedule. All 3 times I've called in the last 3 weeks they have been able to see her in less than two hours. We are so appreciative and thankful to have such wonderful animal care near our home. Note: there is a handicap accessible entrance on Main Street. You will need to press the bell to gain entrance.

My family were Madison Animal Hospital customers for 40 years. One of my current dogs, Clover, went there for 9 years until I took her in two years ago due to my mother's Alzheimer's. This weekend, we were in the Catskills before coming back to Madison for a visit and Clover developed bloat, almost dying and needing emergency surgery. When we got back to Madison, I called them to schedule getting her stitches and staples removed and they told me she couldn't come in because they weren't accepting "new clients" (though as previously mentioned, we were absolutely not "new"). They showed no empathy for her condition or care for her at all. An extremely disappointing conversation with the people we trusted to care for our dogs for decades. Edited to add: While the hospital replied here with the same public copy/paste reply they use for every complaint, they have not reached out privately -- in spite of the fact that they have our contact information, given the fact that we were clients for 40 years. This is obviously an attempt to smooth things over publicly without actually addressing their behavior, and I won't be sending an email to an inbox that will likely remain unanswered. My dog will be getting the care she needs from Livingston Animal Hospital, who were incredibly helpful as soon as I called.

It’s taking me since 2019 to write my experience with Dr. Stark. I brought in my 16 yr old, indoor cat to get fluids to help him with constipation. This is something we had to do every couple of months. At that time, Dr. Stark told us he was due for a rabies vaccine. I explained he was an indoor only cat, but she began to use scary tactics to scare us into vaccinating him. I reluctantly agreed. When we arrived home 15 minutes later, he was having seizures in his carrier, we rushed back to their office but he died in my arms. No vet should ever ever scared a client into vaccinating their pets. Especially a pet that was coming in because he was not well. Dr. Erdman was there when we arrived and he said it wasn’t the vaccine. Shame on him for not reporting it as a vaccine reaction. Be your pets’ advocate, do not let anyone scare you into doing anything that doesn’t feel right to you.

It is quite disappointing this time has come but of course all good things come to an end. Today, I spoke to an incredibly rude receptionist (named Carlos) and boy - they really just allow anyone to speak to you in a disrespectful manner. I have been coming to MAH for years and never had an issue - they were kind enough to send me reminders when it was time for my dog to get his vaccines + yearly cleaning. Every vet I have encountered in that location has always been super kind and warm to my boy. Over the last 2 years, my preferred vets have left the facility (not sure why!) and this was my first time someone in the location was outright rude to me. I think the CareClub is a great offering but the rising cost for lack of service just doesn't justify it anymore. Sad to see this go but truly do your research, if staff are leaving very consistently - maybe its not the best place you want to bring your pet.