Veterinary Hospital at the Lake

If I could give 0 stars I would. My dog has seizures and twice they have failed to call in his medicine in at my request due to them “being busy”. We have taken both our dogs there for the last 8 years and word for word she said “this is above my pay grade” when asking to look into changing medicine due to my dog continuously having seizures. She can’t keep an employee there for longer than a few months. Every person acts like they are too busy to help when we have spent tens of thousands of dollars at her vet. Do not take your animals here, they cannot even keep up with their current clients. Absolutely the worst experience every time.

Dr. Jane Barber and her team should not even be allowed near your fur baby’s. This office puts money over the care of your animals. Dr. Barber will assume the absolute worst and use worst case scenario in order to scare you to attend unnecessary appointments so she can fill her pockets. We have been going to Dr. Barber since April 2021 for our husky which is pregnant with two pups. Every interaction with Dr. Barber has made my Wife and I more and more worry about the health of our beautiful husky and her pups. Come to find out from a real vet that specializes in reproduction, our husky and her pups are healthy and happier than ever! Our most recent visit with Dr. Barber has put an awful taste in our mouths. We were told that our husky’s due date was on June 26th. On the 26th she was not going into labor, so we made an appointment to come in on the 27th to have a cesarean preformed. Halfway through the appointment on the 27th and after running unnecessary tests and ultrasounds Dr. Barber decides to tell us that she messed up the due date. The actual due date was 28th. Dr. Barber stated at the appointment that she found out about the mess up on the 25th! Then why didn’t she call us and tell us over the phone? It’s because we didn’t pay and sign up for her “on call service” as she stated in the appointment. We would’ve not set up the appointment and wasted money on unnecessary tests if we knew the correct due date! She then proceeded to charge us for her mess up and attempts to get us to put a non-refundable $500 deposit on a cesarean that our dog did not need! After talking to her personally about the situation, our concerns with her as a vet and demanding a refund for her mess up. She states the appointment was medically necessary in order to maintain the health of our husky and that she would not give a refund for her mistake. We are not and never will take any of our precious animals to Dr. Barber ever again. I suggest you do the same!

Awful management, unprofessional staff and Drs. that does not put the pet or client first. Drs use worse case scenario scare tactics to deepen their pockets. Unless it’s a surgery, they do not give estimates, so the average person walks out of the exam rooms and are completely shocked when told the invoice amount. Mainly this place would be your “one and done” visit unless you like to keep returning and handing over your hard earned money! There are many options for Veterinary Services in this area. Stop and think before you go there, so many clients being taken advantage of.

Took my dog for the 1st time and had a great experience. They took their time and getting to know my dog. Very nice staff and Drs.

They care for your pet like it was their own, most vets will treat medium and smaller dogs but they provide top quality care for my Great Dane as well love these folks