Highlands Pet Hospital

I adopted a cat with a limb deformity, and we were looking for a good vet to go to that we could trust. They really care here, you can tell.I’ve been to vets that do not care in the past, and typically it’s evident right off of the bat. Everyone is very warm and welcoming, and they’ve been so informative and respectful through his initial exams to his leg amputation. They called the morning after surgery to check on him and are an amazing resource for any questions you may have. I cannot rate highlands high enough, Dr. Rice is the most genuine person that truly cares about the well-being of your pet, or in my case fin. :) This will be our vet for as long as we live here. Thank you guys so much for everything !

Yesterday was my first experience with Dr Rice as Dr Condon was out of the office. Dr Rice and vet tech Debbie were exceptional. I was nervous that Dr Condon was not in as I love Dr Condon and she is the only vet my dog Buster knows. Thank you Dr Rice and vet tech Debbie for patiently listening to me about Buster’s health concerns, asking questions (in between my tears) to gain a better understanding and being empathetic and compassionate as Buster is my world. Your ability to discuss tests results and next steps were timely and again communicated with empathy and compassion. Thank you!!!!!

I'm disappointed to be ending my relationship with Highlands Pet Hospital with a bad review, but they really were the worst at the end and this feels needed. And after paying $50!! for my vet records they basically held hostage and refused to e mail my new vet after I called MANY times, sent e mails literally begging for them and spoke with the front desk. Everyone has always been very kind and I think that made me not notice red flags earlier. Not getting pet report cards in a timely manner, getting sent the wrong ones for the wrong dog. Even when I had to bring in the same pee three times, I just chalked it up to everyone makes mistakes sometimes. Recently it was lab results for a dog that took so long to get I was calling to check them and the front desk told me for 3 days a vet still had not reviewed them so I couldn't get results yet. So results were in for what turned out to be cancer they were just too busy. And when I called ahead for pain meds for another dog and after FIVE days of waiting and no response to an e mail, turns out they were ready the same day I called. Just no one bothered to let me know. That was my last straw and I told the front desk to let Dr Condon know I will be leaving. I found a new vet that same day. I would have just loved a clean break and to start at the new vet but HPH first needed vet approval to send records. Then they sent a few records. Then some more and no lab work. They they e mailed a blank page? All during this I'm calling and e mailing them letting them know they're keeping my dogs from getting the best care possible. They scared me telling me one of my dogs might have kidney disease but they won't let the new vet see her lab work? It was so odd. So after a week I had to physically go in today and ask for printed records for my 4 dogs and cat. I understand it was a lot of paper, I understand charging someone $50 for the material. I do not understand why it was $50 when I asked every day for a whole week for my records to just be e mailed? My new vet has been appalled and every staff member has told me they've never seen anything like this or had such a hard time getting health records. I wish HPH well in the future but I would not recommend them and after the either incompetence or pettiness to have access to my own animals health records, I'd be comfortable saying they certainly didn't help my pets health in a positive way.

PLEASE READ REVIEW DELETED: Noticed my review was taken down so needed to repost so that no one else experiences. DO NOT I REPEAT DO NOT CONTINUE TO BE A CLIENT AT THIS VET OFFICE OR IF YOU ARE LOOKING TO BE STAY AWAY! I brought my dog there two times and had a great experience with Dr. Condon. I made a routine appointment to check back in with Dr. Condon and was scheduled with Dr. Rice. I was not able to go to the appointment so I sent my husband. Big mistake. She and her vet assistant spoke to my husband as though he was an idiot. As he was leaving they scheduled a follow up and my husband begged me to never have to go back again so I went to the follow-up. This would be the third appointment we made for the same issue my dog was experiencing. I decided let me go one more time to see if I’m missing something. I went, explained the issue again and reminded both the vet tech and Dr. Rice that this was the third time I was at the office for the same issue of which my dog has experienced no relief and I’ve experienced over $1,000 in vet bills. Not only that the vet tech said to Dr. Rice "She really loves her dog and would do or pay anything to see her better." It sent chills down my spine. Towards the end of the appointment I asked Dr. Rice about the way my dog was sitting and all of the sudden with no x ray it was determined my dog needed a $5,000 surgery. I explained that I would like to get x rays and do not feel comfortable moving forward unless I had more definitive evidence and understood all of my options. This was merely a question and not even the purpose of the appointment. I asked if I could have some time to think about it and get other opinions and they smiled in my face, said sure and set me on my way with an $800 vet bill. Not to mention if you use a card it is an additional 3% charge! The next morning my phone was blown up by a veterinary operation hospital trying to schedule the surgery that I politely asked to have more time to research and look into. My dog was treated terribly , my spouse and I treated terribly and ultimately disrespected and not listened to. Only come to this vet if you have thousands of dollars and want your dog to continue to be sick. I switched vets and after the first appointment my dog found relief and surgery was not suggested for the “problem” dr. Rice so adamantly pushed.

I used to go to another vet, but after evaluating the service given for my late dog, I decided to change. It was a good decision. Dr. Rice knows when to be traditional and when to try new things, and her knowledge and care are great.