Valley Veterinary Hospital

Extremely happy with how fast this practice is. Dr dawn is compassionate and she listens to you, she takes her time explaining things and doesn’t mind if you ask a zillion questions. The only negative comment I have is how the front desk treats patients. I’m usually on hold for 10+ minutes and they don’t seem to care at all. Amazing care from the techs and vet though!

A+mazingly - communication, efficiency, empathy, & overall, there when you need them). kindhearted and welcoming - I have yet to meet all of the ladies and gentlemen that work here, but as much as I've been there in the last week, I still feel like I can't say thank you all enough. They are reliable, professional, & trusted. So, trust me when reading this - Valley Vet is worth your time. It was worth mine. How, What, Why They are helping board my 3 cats after I sold on my home (I didnt want to take them to the pound because I love & care about them, & Im just not someone who gives up on the things I care about). They didn't hesitate, nor did they make me feel uncomfortable. Every aspect of feeling at ease was achieved thanks to them, & hopefully, one day, sooner rather than later, I'll get to bring them home🤞 Plus, they let you come in and take them for a little sun fun day, or you can call and set up a room so that you can interact with them in a more privatized setting. Thank you again. I really do appreciate your time & efforts that you all have put forth. 😊

I've never been to a vet clinic that my dog gets excited as you approach. My doghter, Sunny Grace, loves all the amazing staff! I really can't recommend this clinic enough. If I could give more than 5 stars, I would.

I have had basically nothing but bad experiences with this clinic. I could go on and on about the misdiagnosis, lack of communication and unprofessional interactions. I have put off giving negative feedback, but this is the THIRD time I've called in a refill for my dogs ridiculously expensive insulin and they have failed to refill it or answer the phone at all. I've left three messages and it's a Friday night, so basically my dog will have to suffer the weekend because the facility isn't capable of completing a simple refill and giving a call back. I will never use them in the future and am really disappointed in the lack of empathy and urgency. I'm aware times are tough and everyone is under staffed and overworked, we all are....but this is my dog my baby, and I have dropped thousands of dollars in the last few months and been gracious with time constraints and all the things that have been overlooked...but this is ridiculous. I don't recommend going to a place that is only out for money and not the well being of your pet

I waited a bit to post a review of this business. Quite frankly, I do not get the impression anyone at this vetinary establishment even likes animals. As others have stated, I was lectured and felt the demenour of the vet and the assistant was cold at best. I was fortunate to find a fantastic vet in Helena. Do yourself a favor, go somewhere else if you desire compassion, empathy and care for your pet.