Howdershell Animal Clinic

My family has been taking our pets here for a number of years. They used to be fantastic. Lately, the service has gone downhill. The front desk staff is disorganized. The vet we've had seems like she doesn't even like to be around dogs, and is an awkward experience. The only good thing I have to say is the vet assistants have still been nice. When leaving my last appointment, I told the vet I didn't need flea and tick treatment, just heartworm. When I left I was given and charged for all of the above. My fault for not checking--but after waiting around to be checked out, I just wanted to leave. I returned the flea and tick product. Instead of crediting me $220, they CHARGED me another $220. Note: they did not TELL me this receptionist messed up. Had I not looked at my statement, I may have missed it. So now I have close to $800 of charges from the vet and waiting 3-5 days for my multiple refunds. There was absolutely zero concern about this, and was just told like that wasn't a big deal or something to apologize for. I was already planning on not returning to this vet, but this has definitely solidified it. I would not recommend this vet at all.

Our pets have all been patients here, and we have always been extremely pleased with the care they have received. The doctors and staff are all very pleasant, friendly and professional. They put one of our beloved dogs down for us, and could not have been more understanding, compassionate or accommodating.

My family and I had been going here for years and they use to be amazing but the level of quality has definitely dropped in the following years. First off one of my dogs that I’ve had ever since I was 12 had a bleeding nose, I called these people and it took them over an hour to get back to me only for them to send me somewhere else. Only took the other vet 10mins to diagnose him and prescribe him some antibiotics that they said I could get online and some medicine along with the antibiotics. Then there was another time where one of my other dogs had to go see. She got checked and was prescribed her meds, but my problem this time was with the lady at the front desk who thought talking with her friends was more important than dealing with someone who was ready to pay and leave. So I walked out and paid over the phone since my dog’s health was and still is more important than waiting for lady at front desk to finish tell her friends a story then doing her job. Now comes my last and final problem with them is that when I called them and it was nowhere near f their closing time no one picked up. Long story short, would not recommend them to anyone, would put zero stars if I could.

I have been going to Howdershell Animal Clinic for 21 years for my pet needs. I have had several special needs rescue pets through the years. The doctors were able to help me provide quality care and quality of life. Each of them is very compassionate and dedicated to their work to help pets and parents. Their staff is also something they should be proud of. They work together as a cohesive team. They provide TLC to every pet they touch. I recommend them to anyone that needs help. They also work with several of our specialty care clinics for complex health cases, again as one cohesive team. Thank you to this incredible clinic for helping my fur babies stay happy and healthy. It means so very much to me! Photos of my dogs through the years are below.

The employees here have always taken great care of my dogs for the last 18 years