Small Animal Hospital

The wait for urgent care was very short and we were told up-front the costs for all the services they recommended for Charlie (cat). We were given a couple treatment options for her condition and did not feel pressured to choose one over another. Front desk staff was pleasant and the vet, student vet, and tech were all knowledgeable and communicated efficiently and effectively. Charlie doesn’t think they know how to treat cats properly, but she was just pissed because of the all the poking and prodding.

Updating to 3 stars: I finally heard back from a doctor who was very kind and listened to my concerns, and was very helpful. Do not take your pet here for emergencies unless you want to leave with a massive bill and no real answers. The doctor we saw has made nothing but excuses as to why we left there with no answers, but took her to her spay clinic to then be given antibiotics and everything cleared up immediately. On top of that, it’s clear the doctor did not listen to anything I said while we were there and gave her random treatments for things completely unrelated to the issue. She wasn’t experiencing any vomiting, but gave her anti-nausea medication? We’re going to be filing a complaint with the clinic because this is absolute robbery at this point. Paying for care you didn’t receive is highly unacceptable.

Unfortunately, I had to bring my dog here on two separate occasions. The first- he was attacked by a large dog. The second- he ingested a large amount of chocolate. Both visits, we were treated with nothing but kindness, care, and compassion. I asked the vet to update me overnight with any changes, good or bad, and I received a call around 2am letting me know my sweet puppy started eating again. Their entire team is phenomenal. I cannot recommend the U of M small animal hospital enough.

My fiance and I brought our sweet 16.5 yrs. old kitty, Kalimah, in because her condition gradually worsened over a week's time and she had completely stopped eating. They got her in immediately to be examined. After 30 mins., they spoke with us to inform us of what may be going on. The vets were so thorough, compassionate, and spent so much time discussing our options. Sadly, with so many chronic medical issues our cat had, we made the very difficult choice of letting our fur baby girl and our best friend go to the Rainbow Bridge. The vets carefully explained the process of euthanasia and comforted us through the whole emotional ordeal. We're very grateful for their patience and the warmth they showed during such an arduous, sad event. 9/1/2005-3/28/2022 Rest In Purrs, Kalimah. ❤

Our sweet, gentle, trusting Bella was given the utmost respect while recieving excellent care. She hated going to the Vet, but they were kind and gentle to her and made the process as stress-free as possible. Words cannot express how grateful I am to the Cardiology Team at the U of M Lewis Small Animal Hospital for giving us 6 more months of happiness together as a family that we otherwise would not have had. It was a gift beyond measure. Thank you.