Banfield Pet Hospital

I had a horrible experience with this hospital today. I have had their wellness plan for more than 10 years. They called me to schedule my free "included in my wellness plan" dental cleaning appointment (it is done while they put the dog under anesthesia). I brought my dog for a routine dental cleaning appointment, after a couple of hours, the doctor called me and said that the blood work looked good, but he had concerns about his heard and recommended to see the cardiologist to avoid the heart complications. I agreed, dental cleaning was cancelled. I came to pick up my dog and they told me that I needed to pay 200 dollars extra for blood test which was included for my his dental cleaning appointment( when the dog goes under anesthesia), but since the dog didn't go under anesthesia, blood test was not covered. Allison (the girl from front office) could not explain why, she was just repeating like robot: blood test is included in your dental cleaning appointment, but since your dog didn't go under anesthesia, you need to pay 200 dollars. 1) If blood work is not covered without anesthesia, why did they even do a blood test, if they saw that the dog had a heart issue? 2) My dog has two free "included in my wellness plan" annual visits, one with anesthesia and one and one without anesthesia, so why they could not switch this visit to visit with no anesthesia, so i don't need to pay extra 200 dolls. I have the feeling that this clinic purposely made the patient to pay more money! When I asked to talk to the administrator, guess what?? Administrator was busy attending another meeting :). I am cancelling my wellness plan with them and transferring my dog to another hospital.

This is my second time going to this place, and the staff there is amazing! However; the service isn’t great. You can’t go in the back with your dog like other vets, the doctor calls you but doesn’t really give you a clear explanation on things. I have a tight budget and thought I found a vet that was reasonably, only to be put into the same position as the other vets. The last time I went to this location which was a month ago, I paid less than what I paid today and for the same thing which really frustrates me, especially since they don’t have a financial plan. I didn’t get the results I was hoping for, but for a small clinic its not worm or welcoming and to not be able to go into the back with my dog sucks.

My dog lives this place, he has high anxiety and does not allow many to touch him let alone work on him. The staff have taken the time to make sure he is comfortable and work with him. The young tech with green hair is exceptional and deserves a raise my dog trusts her and that’s saying a lot.

Great experience, needed to be seen last minute and they were clearly very busy. The young woman at the front desk who was pregnant was very helpful and sweet. Although my kitty didn't let anyone examine her this time, they reassured me she would be okay until I bring her in for her scheduled exam and dental cleaning in a couple days. Thanks Banfield Maplewood!

Absolutely horrible. We met with a vet before traveling with our dog and were told to sign up for the optimum wellness plan. We said that we didn't want to commit to a year long plan because we were re-locating somewhere without a banfield in just a few weeks - she told us it is easy to cancel --IT IS NOT. Scam.