Fryeburg Veterinary Hospital

Since my husband and I moved up to New Hampshire, we have been bringing our three dogs to Fryeburg Veterinary Hospital. Every single visit was a pleasure. From the reminders of important shots for them to the last minute emergency visits. Highly recommend them….

My wife called a day ahead to schedule a appointment for her French Bulldog that is limping. They told her to they had time to have her dog to be seen. She arrives on time and waits over an hour with no communication from staff. She than goes to the counter to aquire about the wait and all they said is she could reschedule the visit. No apologies, nothing... poor customer service at its finest. This is not a one off with their customer service. I would think twice before scheduling an appointment. I will say the actual veterinary staff is amazing. Their front desk is the issue.

This used to be a wonderful place to take your animals but not any longer. They only care about the money and not the safety or well being of animals. The woman who works there Mary, is incredibly rude and inconsiderate. I would never allow someone like her to work for my company. This establishment should be ashamed of themselves. And a big warning to everyone DO NOT bring your Guinea pigs here. They “claim” they have the knowledge to examine Guinea pigs but it is a LIE. I had brought my Guinea pig there because he wasn’t eating or acting right, and they told me he was perfectly fine. He was dead a few days after the appointment where I was told he was “fine and healthy”. DO NOT GO HERE IF YOU LOVE YOUR ANIMALS.

Don’t normally write a bad review but seems to only about money not animal welfare. Can’t pull porcupine quills for a dog in pain that is suffering during normal business hours! Nothing says caring like not willing to help an injured member of my family. Thank you!

All they care about is the Mighty Dollar. $$$ My dog ( my little boy, a male 10 mnth) was supposed to have surgery to be fixed. When I first made the appointment, I asked what the amount would be. I was told between $270 and $330. The day before the surgery I called to ask some questions regarding the surgery, and verify the amount. The receptionist said it was double the amount that was told to me. The next thing, a medical technician named ( Mary), got on the phone and accused me of yelling and screaming at the reception. I was flabbergasted, I dint know what she was talking about. The technician (Mary) was extremely rude, uncaring, and just flat out nasty. I finily had enough, and said I've been coming here for many, many years, and I have never been treated so disrespectfu, so rudely. I was truly surprised. I stated how concern I was for my baby having surgery. The tech Mary, replied that she was going to be part of my dog surgery. That made me extremely worried. I said to the tech, if you are able to lie about me,( statting that I was screaming and being rude) what makes you think that I can trust you? I canceled the appointment, and I'm leaving Fryeburg Veterans Hospital for good. ( If the technician Mary had come on the phone and said; " How may I help you, what are your concerns? Everything would have turned out differently.) For the first time I felt that all they truly care about is the Mighty Dollar, not my little boy. I would recommend to everyone, please bring your pets elsewhere. Were your pet are treated with love and kindness. Not the Mighty Dollor comes first.