Boston West Veterinary Emergency & Specialty

Wonderful experience helping my 2 month puppy through a vomiting/diarrhea/dehydration episode that came on very quickly. They were kind, understanding and knowledgeable. Dr. Gabree & team thank you so much.

Best place to take your furry friends in the area. Super helpful and compassionate staff, reasonably priced, and quick service times. Always feel good bringing my dogs here if there is an issue.

Adding a star because my poor experience was due only because one ‘vet’ in particular. Poor bed side manners, unprofessional and very rude with no compassion for a grieving patient. I went in for a QOL assessment, and Euth’ for a pet rat, I confirmed several times with several different doctors over the phone and in person that I would be able to see my pet post sedation. A vet I hadn’t seen or spoken with before came into my room asking if I needed more time or if I was ready to hand him over, I wanted to confirm for a third time they can do what I was asking this vet shut me down saying absolutely not. Her words were ‘The front desk knows nothing’ and finished it off with ‘feel free to go else where’ mind you it’s 10pm. I asked for more time and contemplated leaving. When she returned a minute later she didn’t apologize for her mistake, she stood over me making me feel very uncomfortable because I just asked for more time. The vet who actual did the procedure was very lovely, compassionate and understanding of the best way to go about this process. She gave my ratty love and explained her method with detail and compassion.

I had to calm myself down for awhile in order to write this review. I'll preface it by urging you emphatically: PLEASE DO NOT BRING YOUR PET HERE unless you want your grief about your animal's condition to be EXPLOITED by a facility THAT CARES MORE ABOUT $$$$ THAN YOUR BELOVED ANIMAL. It's $230 to walk through the door - fine. But then you'll be "treated" to "Dr. A," a terse, cold doctor without compassion who will only become more impatient when you urge him to help you find more affordable routes so that you can bring your cat home in slightly less pain and then return to your own veterinary clinic as soon as possible. While my poor cat DID have a fatal condition whose prognosis was echoed by the (MUCH MORE LOVING Angell Hospital in Boston, now run by the MSPCA), Dr. A's demeanor was clipped and blunt to the point of cruel. He quoted me $4.5K to help my cat...then brought it down to $2K at minimum. Their prices are EXTORTIONATE. After begging him to give my cat something to alleviate his pain for the night, he reluctantly agreed to rub an ineffective $80 cream into his neck/skin, and only at the final moment reluctantly recommended Angell Hospital. I walked out, drove to Angell (who - to Boston West's credit - echoed the same prognosis for my cat, but with much more loving doctors and better alternative rates for those who could afford it), and yet I still sadly had to put my cat to sleep. But I'm glad that I brought my cat to rest at a caring, humane environment where he was treated with love instead of being considered a dollar bill. Boston West wants a minimum of $300 to euthanize your animal -- and that's without arrangements for cremation. Most animal hospitals (Framingham Animal Hospital, for example) will do it for free out of EMPATHY for you and your animal. BOSTON WEST WANTS YOUR CASH. The reason for the single star is only due to Paulette, the lovely receptionist who warmly listened to me and kept me company during my distress. She had more empathy than any nurse or doctor that I met at Boston West. It makes me infuriated that this facility takes advantage of people's distress with inflated prices and money-minded doctors. THEY DO NOT CARE ABOUT YOU OR YOUR ANIMAL; THEY WANT YOUR CASH.

I was very satisfied with everyone but the doctor that saw my puppy that actually needes 4 stitches that Nighy when we went to Boston west the doctor said it was a small cut clearly it was not . Was told to just keep a sock on it when she went outside been 3 days no word from manager like they said they would get back to me getting ashamed guess ill be taking my pets other place when they do have an emergency been 2 weeks cause tiana getting her stitches out today Tuesday no word from anyone