VCA Brookline Animal Hospital

We recently moved but brought our two cats here for several years. Dr. Feldman was extraordinarily helpful in navigating our older cat into senior hood. Our fur baby is thriving even with her common older cat ailments. Additionally, the entire organization was amazing during the pandemic, clearly conveying how to safely pick up medications and special diet foods and even devising an innovative system for dropping off pets for appointments. We can't thank them enough and definitely recommend VCA Brookline for veterinary care!

We love VCA Brookline Animal Hospital and Dr Groper. We’ve gone 30+ years and had always had Dr Groper. He was always so caring and direct about all our pets issues. As we’ve gone through different pets with them we have appreciate their caring attitude even at the times that are difficult and sad as when it’s time to let go. Thank you VCA BAH and Dr Groper. The Pavones

They asked for my dog’s rabies certificates and I showed them. Therefore, we canceled the appointment for rabies vaccination. However, they just contacted me and asked me to pay for the appointment for rabies and told me my dog had their rabies vaccination WITHOUT MY DOG’s presence. So, if you want a magician&vet that can vaccinate your dog remotely, pick this one. Now they couldn’t prove I attend the appointment and they started to say: "we forgot to charge last time. The vaccine was given last time." And then the invoice came out of no where. What? Why don’t you just say you forgot that you gave me a hundred vaccines? Don’t come if you don’t want to be robbed. The place was good 2 years ago. I remember the review was 4.7/5 and now it's 4.3/5, meaning the recent review is lower than 4/5. The frontdesk and the manager are all not as good as before. I wanted to solve the problem of my dog's certificate and the front desk said she doesn't know and I didn't tell her. So, for anything, I guess they are expecting you to inform every single employer in the VCA.They are just so arrogant with their ignorance. I asked for the manager Sarah's last name. They just said they didn't know and didn't give a hook. All the questions are answerer by they don't know. And no one there has the ability to actually solve the problems. I bet the place will be even worse in the future. I'm out

Clare is extremely rude, a person with her abhorrent mouth should never work in customer service. She has a sense of entitlement with the customers, and thinks she can talk to people disrespectfully, then blames others for her behavior, basically she cries wolf when she gets caught, and thinks customers don’t see her little side notes/ comments she writes down to save her face/job. She thinks her sneaky ways won’t catch up to her, but unfortunately your management is not keeping track of this behavior. I hope the supervisor/Manager sees this, your clients are just as important as your staff. If your receptionist is purposely making people uncomfortable, no one is going to come back to your clinic for services.

I’m not sure how this place has as many good reviews as it does. I brought my cat here to evaluate her loose tooth and when I asked the vets opinion of it, he didn’t even know what I was talking about and tried to give a broad answer as if to make up for the fact that he didn’t evaluate her well. The whole visit was rushed and it seemed like Dr. Groper was just trying to get the patients in and out as soon as he could. In the end, they said they couldn’t book her for a dental extraction until the next year and that she needed it sooner so we would have to go elsewhere. I had spoken to them prior to making this appointment and they knew it was for a dental extraction evaluation prior to a procedure. I wish they had told me they were booking out so far so that I wouldn’t have had to waste so much money on a poor exam.