Pet Haven Veterinary Clinic

We have taken all three of our dogs here and they have taken great care of them. They are very affordable compared to most vets in Wichita. They always try to get you in as soon as possible. They also take the time to call and confirm appointments and encourage you to call them if you have questions. One of our dogs we found in pretty rough shape at first and they did a great job of nursing her back to health and making sure we were taking the right steps to get her there. We have also had our two other dogs spayed and neutered here. I had no hesitation leaving our fur babies with them. They are very kind and compassionate even with our wild puppy. I 100% recommended Pet Haven to all my friends and family because I truly believe they love their jobs and they do a great job caring for our pets❤️❤️

My dog had surgery with them. After they put her under general anesthesia, they noticed they did not have the supplies needed to do one of her procedures— this was not because once they got into surgery and the plan for surgery changed, they just simply didn’t prepare for the surgery before putting her under. They also gave her vaccines during her surgery that were not discussed with me prior. I am not against vaccinations, I am upset that she received vaccines and I was charged for them without my knowledge. Staff made rude comments, don’t get me wrong, I was visibly upset myself and not the kindest but attempted to be as considerate as possible when I brought these concerns to there attention and was met with very poor customer service. Here is the whole story if you want more details on how I was charged for services received I didn’t agree to: My dog needed one surgery for two procedures. I was given an estimate for $560- $635 and signed the understanding of this estimate. When I went to pick up my dog, I was told surgery went well and the cost was $627. Since this was in the range of the estimate, I paid without reviewing an invoice, not that the invoice was offered at time of payment anyways. After I paid, I waited for my dog to be brought out. Someone came out of the back and told me they were unable to do one procedure but the other was done. She said they tried to call me about it earlier, and “as a courtesy” wouldn’t charge me for the procedure that had not been done. I told her I had no missed calls. She then said, actually your dog was already under anesthesia when we noticed we didn’t have the supplies we needed for the second procedure so we just did the one. I told her I was concerned about my bill, I paid $627 which was the higher end of the quote so I don’t think they charged me right if they took off the second procedures cost. I asked for a copy of my estimate and an invoice of what I was charged. I noticed on the invoice that I was charged for a vaccine that was not discussed with me. She said it was on my estimate, which don’t get me wrong, was on the copy of my estimate I signed but was handwritten on it when everything else quoted was typed. I genuinely believe someone wrote it on there after I signed because a vaccine was never discussed, and the price of the vaccine was not figured into the total cost estimate. I was also charged $25 more for the surgery than what quoted so these two additions made up for the cost of the second procedure. That’s why I didn’t notice when I paid. They said the business manager was out of the office, I could wait or she’d call me. Knowing that vet techs and receptionist likely can’t resolve this issue, I didn’t argue anything with them. Tried to stay considerate and told them, I just want my dog so I can leave, she could call me later. When they finally brought me my dog, she didn’t have a cone. Which I asked prior to the surgery if I needed to bring one or not and they said they would provide one for free. I asked the tech if she had a cone and she said “The vet didn’t mention it.” And seemed unwilling to help. At this point, I was very frustrated and this was something that the vet tech COULD help me with, so I let out a comment of “I guess she’ll just pick at her incision the ride home.” In which she responded “That’s just uncalled for, you need to get out of here.”

Today my dog had his first appointment, he was prescribed an allergy shot, once a month. I was blown away when within just a hour or 2 the sneezing, the licking, and the scratching completely stopped. The staff is wonderful, very friendly, from the time we got there til the time we saw the Vet was only a few mins, which was great. The Vet is super nice and makes sure you understand everything she tells you and knows how much any referred procedure will be. The best part is I wasn't made to feel bad because I couldn't start a treatment for a bit. I did quote a bit of research to choose the right Vet and I think I did here.

I love how the Vets get right on the floor with my 100 lb Black Russian Terrier and are so calm! Kala likes seeing them and is always happy when we pull up here! I'm impressed that their fees are reasonable and the staff is kind! I have PTSD and the staff is wonderful whenever we go which helps me immensely!!

We got our 1 yr old Golden Retriever neutered there on Tuesday. The staff were engaging, friendly and made sure we knew what was happening and how Duke was doing. Very impressive! Thank you too all of them