Ellettsville Veterinary Clinic

I had to have my dog put down and they are the most kind and compassionate people. They allowed my husband and I to take our time. As upsetting as the situation was they were there every step of the way to make sure we understood the process, they allowed us time with our dog, explained each step and as hard as it was they did everything to ease our minds. It was a difficult decision but with them being understanding and assuring us that this what’s was best I felt at peace with it. They made sure my Sophie was in no pain and that it was not stressful for her at all as well as us. I cannot express enough how thankful I am for Erin and the staff. I wouldn’t take my animals anywhere else. They have always taken good care of my animals over many many years at this clinic.

I was told that a large abscess in my dogs mouth could be cancer or something less serious, but that either way there was need for a biopsy to find out what it is. I was charged for aspiration cytology yet told over the phone that there were no test results to go off of and that the abscess was in a bad location for a proper biopsy. Now they want me to go to a different vet to get proper test results. Not only am I left with no more information than I came with, but I'm also $150 poorer. Feels like a scam to me.

I was charged double what I was told I'd be charged because over the phone I was told that they'd waive the visit fee and other little unnecessary charges since I'm low income family and I was just there to get them their shots and nothing else and they got their shots and nothing else but I had to pay the vet visit and other charges and since we have to pay a 40 dollar non refundable deposit to make an appointment and the money for services is due the same day they leave you no choice but to pay the extra amount of money.

If I could give less than 1 star, I would! I took my cat there with a problem he has had before. It was in the very beginning stages and with Covid, my regular vet was booked. I told them my cat was FIV positive and that when this happened before, there was only one medication that ended up working. Not only did they give him an FIV test but they also gave him 2 different drugs than the one I told them worked. They charged me $128 and just as I suspected after the 3 weeks administration of these drugs, they didn't work! (Please note that my cat has a very hard time taking medicines, so this was 3 weeks of unnecessary trauma) After multiple calls into the vet, I received no help in reversing any fees nor accountability for the complete disregard for my initial information to them. When asked why they charged me $50 for an FIV test, she responded, we thought he looked too healthy to have FIV. She said she would give me a credit for that $50, BUT I will never return to a vet who won't listen to a word I say about my pet. After calling repeatedly and asking for a refund, I never got the $50 check I was eventually promised and of course I had to take my cat to another vet. Meanwhile my cat's infection blew up, just as I said it would and he had to suffer for 3 months until it finally cleared up from the exact medicine I asked for, that I got from another vet for $8. I spent $128 HERE for something that should have been $40, at a time when I was laid off work and had no money, it was beyond frustrating! The woman in charge of running things had a very bad attitude and never returned calls or followed through. She refused to let me speak to the vet who supposedly backed her up on everything. Terrible service, terrible vet. I would not go here again if my life depended on it. I am including photos of Merlin's nose once he stated recovering. I took him to this vet when he only had one small spot on his nose because I knew what it would become. This was not the worst of it. The vet could have prevented this if they had just listened to me. But apparently his ego is too big and he knows best. Please consider finding another vet to go to.

Dr Craig, Erin, Cindy, and all of the staff have taken THE BEST care of our Dallas since Dr Craig first told me "That's a fine looking hound!" 13 years ago. Yesterday Erin helped soothe my soul as we let our Dally go. The staff at Ellettsville Vet have taken the best care of our family for well over a decade. They are fine good people and damn good at what they do. If you want bells and whistles and have the money to pay for things you don't need go somewhere else. If you want good care and no BS come see them. Thank you guys for all that you have done for us! Much love to the Ellettsville Veterinary Clinic.