ACC of Randall Pointe

My 13 year old needed surgery ASAP, I called and the staff was super knowledgeable as to what my pups needed and was able to book surgery the same day. Not only that but they went the extra mile to call the next day to follow up and make sure my pups was responding well to medication and surgery. They truly made us feel comfortable leaving our pup in great hands!

Highly recommend ACC to anyone! We moved 40 minutes away after using them for years and will continue to make the drive for all appointments because there’s no one else I trust more. They’re great with all our dogs but especially our third dog who is fear aggressive. Since the first time we brought her in they took our lead on how to make her visits as stress free as possible for everyone and each visit since then they continue to check in and see where she’s at. Recently they’ve helped us through some very difficult diagnosis’ and truly care about us and our dogs. We’ve only ever had great experiences!

Dr Courtney was amazing with our 2 yr old English Bulldog. Two other vets wouldn't even trim his nails w/o sedation. She took her time and let us handle him while he got his shots & ears cleaned. Others always wanted to take him to "the back room". She just saw him as a sweet boy who gets a little "grumpy" when messed with. We will definitely be back.

I have brought several of my dogs in and have always had excellent service. I absolutely love Dr. Marissa and the way she treats my animals. She is always honest even in the tough situations and that brings peace of mind. The staff as a whole is kind and caring and very attentive.

For context, we've been seeing ACC for our two dogs since 2020. Really liked this vet initially (and still do think the doctors here are great), but over time, I have been disappointed with the services. Recently, ACC lost a stool sample for our dogs worm test, which we understood, but then our dog wasn't feeling well, so we brought him in for a checkup. It has been really expensive, and I had very long wait times trying to talk to staff, and after his last liver test, confusing communication overall. We asked a tech why his two hour test took four hours and she told my husband they got busy even though I called periodically to check when we could pick our dog up and they kept giving us a window of time and then never called. I also asked for my dog's test records at the front desk, and we were directed to the PetDesk app, but there was no information for his results. I think the good intentions are there, but the miscommunication from the staff makes it very stressful. Please do not tell your clients a doctor will call that day if there is a chance they will not because we ended up waiting for the call all day. Please do not direct people to an app for medical information if you're unfamiliar with the contents of the app. Please choose your words carefully when speaking to your clients about the pets they care dearly for. I've been so worried for my dog, and this interaction with the staff has not made any of this easy. Again, the doctors have been great, but I think the clinic may just be too busy at times and cause confusion with communication.