Bridgeview Veterinary Hospital

Update 4-26-23....just called them regarding a cancellation charge I received in the mail. The girl on the phone said because we chose not to wait for an unspecified amount of time after they took on an emergency we cancelled the appointment which causes them to loose out. I said we completely understand emergencies happen but you can't expect people to wait indefinitely without offering to reschedule the appointment when you took on that emergency. She tried to claim that my husband just took off when told he had to wait indefinitely or pay a cancellation fee. I told her that I know for a fact that no rescheduling was offered as the conversation was recorded (in an outdoor setting). I could then hear Sprayer in the background telling the girl to hang up. I did try to call back but if course no answer. ORIGINAL POST....First I was told Wednesday when they called at 1:37pm to confirm my appointment that they were no longer doing curbside. That turned out to be a lie. Our appointment was scheduled for 3:30 and at about 4 they said they were no longer going to be able to see us due to an emergency and tried to charge us a CANCELLATION FEE. They tried to have my husband sign paperwork to have everything sent to another vet on top of cancelling. They also tried to hold him hostage until he paid said cancellation fee.

My husband came in with our dog for his annual appointment and ended up sitting in their parking lot for 2 hours. He called in after a bit to make sure they didnt forget about him, watched another patient cone and go, and then they came out for our dog. The same thing happened a few months ago when I came in with one of my family members for their dog. Thought I should forewarn people of the potential wait especially since in the summer it means you and your pet have to sit in a hot car for a long time! I have worked in a vet clinic before so I know sometimes things get hectic, especially with just 1 vet, but if they knew they were running almost 2 hours behind on appointments, a call would have been nice.

Amazing experience! Very caring and professional, and they take their time with explanations and options. Prices are reasonable. I also boarded my cat after surgery and she was well cared for...got lots of attention...they sent text photos and got her to eat. When she came home and I had an emergency after hours, I received a prompt callback with instructions and she was tended to immediately. I take all my animals to them. I will never go to another place. My pets deserve the best and I have found it.

Thanks to Allison and all of the girls at Bridgeview, my fur baby has a second chance at life. We took him to Ancare because he was sick and they recommended we put him down so we made an appointment with Allison and she got to the bottom of things and did what needed to be done and he is now home with us and on the road to recovery. He will never see another vet. She fought for our boy and we owe her the world!!

We’ve taken our current and past dogs to The owner one at the new location one at her old location. She was amazing to us very kind and compassionate. She made a house call when our dog was attacked by another was there for us when we put him down and saw us through our next and continues to! I would 10/10 recommend!