Animal Emergency Clinic

The staff and doctors are so kind and genuinely care about our pets...AKA our family. We have a dog with chronic tummy issues, and unfortunately, we had to visit the emergency clinic a few years ago. They took great care of him, and we've since switched to Highland for all of his appointments. Continuity of care is just as important for our pets as it is for us. They are a little pricey, but as the saying goes, you get what you pay for. We won't use another vet again. Highland for the win.

They didn't have a vet on duty so we had to drive to Champaign, where they advised we go, which was TERRIBLE!! I would think as big as Bloomington/Normal is there would be an emergency vet. I don't ever suggest taking your animal to Champaign to the teaching hospital, they were determined to cut my dog open claiming she had an obstruction, she didn't have an obstruction, the "vets' hadn't even graduated yet and there were apparently no actual vets on duty there either. Thank goodness I waited until Town and Country opened instead of taking the advice of the students in Champaign! This area really needs an emergency vet clinic!

On 3/1/23 I found my 8 year old healthy cat deceased in my basement. It was 1030 at night and I was in shock. I called the emergency vet to explain what happened. I was still very upset but calm enough to talk to them. As I was talking the girl (I wish I got her name) she audibly sighed and cut me off to explain the cremation services. I asked her if I would be able to bring my cat in for the night for them to hold her until my vet opened in the morning. They told me no, that if I bring her in they would be the ones to do the cremation. She said if I wanted to take her to my vet in the morning I would need to put my cat in MY freezer at home. I obviously said absolutely not a brought her in. I would have gladly paid a fee for them to hold her overnight. Luckily I called my vet in the morning and they helped me get a refund for the cremation and get my cat to them instead. I was so taken aback by their complete lack of empathy and how little they cared. It’s a shame because if someone is needing their services there is something seriously wrong and will need the most empathy during that time. Instead I was made to feel like my cat dying was a complete inconvenience for them.

Dont bother with this place. Three different pets, all different levels of need, from basic infected wound care to what ended up being saddle thrombosis and even an aspirin would have helped slow the progression.. their answer- “go to U of I” theyre just a switch board for U of I Vets.. they wont see for an infected wound, they wont see for “cant walk right and lumps on leg”.. Wont even give fluids to a cat whose feeding tube came out.. literally went to another vet and it took them 2 seconds to know what was up with the saddle thrombosis- Person on the phone here incorrectly thought neurological…but wouldnt even see her to check. Either dont call and just show them the sick animal, or you have to be a “Karen” I dont know what their deal is, but if they dont want to see animals they need to just shut down. Ive taken multiple animals to almost every vet in town and the worst treatment has come from the hospital…actually worse than bad treatment..no treatment at all.

We are so thankful for those that worked the holiday. The team helped to put us at ease and provided us with our options. Greatly appreciate everything explained and expectations set. Thank you again for helping our little guy.