St Francis Pet Clinic

I was traveling through on an extended trip with my dog who suddenly had an eye issue, weeping, swollen eye. Thankfully I dismissed some of the reviews regarding the scheduling and appointment service etc, because I needed help. Yes, there was some call waiting and some call backs, but they were able to fit me in within 24 hours, despite being extremely busy and booked. Thank God, as my little dog's eye was inflamed and almost swollen shut - yikes! Dr Dannielle Olsen provided perhaps the best medical care of any vet I have been to in my many years of pet ownership. She listened carefully to me as I described what had happened, and then she carefully explained the examination plan in detail, first staining the eye, checking for scratches, then numbing and probing for foreign objects, and finally flushing and adding meds. She and her assistant were so careful and kind to my dog, who was in much discomfort. They also included me and my wife in the treatment room to help calm the dog. You don't see that in big city vets, but then again this is cowboy country, and they know how to get things done. Go Idaho!!! This is a wonderful vet who I highly recommend, and will not hesitate to return to when I'm in Ketchum again. Dr Olsen and staff, thank you so much and may God Bless and keep you doing what you obviously love!

Staff ignored basic requests. Went way too far with a pet grooming. Contacted the doctor and he apparently has a good complex. He couldn’t care less. If this clinic ignores basic requests, I can’t imagine what they ignore that’s important.

Karsten has been taking care of our dogs for over 30 years. We went to him when he had a clinic in Santa Barbara. Last summer we had to put down one of our dogs and he was so caring, gave us the room to say goodbye and waited until we felt ready. He saved our other dogs life when she got tangled in barbed wire. We can't say enough good things about Karsten and his staff. He truly cares!

I hate to give a review like this but I wasn't sure how else to communicate this to St.Francis. (Click for whole story) I want to first say that we have had no trouble with the actual doctors at this clinic, they are kind and smart with great bedside manner. It was the constant blunders and abrasive communications of the receptionist that caused us to have a very unsuccessful vet experience. First, when my husband called to ask about appointment availability, he was put on hold for 15 minutes. When the woman finally got back to him, she had FORGOTTEN him and the reason he called which made him have to ask again for availability. Because this was a spontaneous visit, we did not have our dog's medical records with us (we live in a very small town far away and are in Ketchum 2-3 times per year) -- when my husband tried to clarify this to the reception lady she was very unhelpful and unclear about what they knew about our dog, or what they needed from us/other vets before our visit. He was on the phone with her for another 15 minutes, he tried to clarify some things about our dog's vaccines and the lady just said "the doctor will know when she sees [our dog]" Days later, we go to our appointment and the same receptionist couldn't find our dog in the system (despite us having visited before) at first, we chalked this up to a last name error (my husband and I have different last names) -- eventually we found ME in the system (my name was also misspelled) BUT even though they had record of my dog, this woman claims there was no record of my dog's ACTUAL visit??? I'm not sure how this is even possible. THEN this woman asks us "What is the purpose of your appointment?" and we try to explain the checkup and asking about any additional vaccines our dog might be due for and this lady just responds, as if annoyed by our stupidity, that "you need to have her records for us to know that" which my husband had ASKED FOR CLARITY ABOUT over the phone with this woman. So, we give her our other vet's contact info and again, annoyed with us, she says "I'll need to call them, so this will take a few days, so you'll need to reschedule." So, we did not get to interface with the lovely doctor. We bought some flea + tick meds and promptly left. I'm not sure what the expectations are at this establishment, but since so many Ketchum folks are in-and-out of town, I would have assumed they were used to this sort of scenario. Anyway, we hope to visit again someday but I think we will try elsewhere for a while.

Unbelievable staff, always there to help. Karsten is incredibly generous with his time and his facility. They have been there for me through several different pets and their injuries and more.