Banfield Pet Hospital

Everyone there is so amazing and friendly. I have been with guys for like 6 years. I started coming to you guys when my beautiful Sophie girl was 6 months old. I haven’t had a single problem since I have been a client. I love how nice and welcoming everyone is. I’m always able to get all my questions answered. I would definitely recommend you guys to all my friends and family with pets. Keep up the good work.

The staff here is so kind and compassionate! They have cared for my senior dog, as well as my cats, for several years. My dog was recently diagnosed with cancer and Dr. Garlock was so kind to me at the appointment. She discussed our options clearly, while being mindful of my mindset at that point. Dr. Stickler provided care for my girl, and preformed the euthanasia when the time came. She was so sweet and compassionate. It helped us so much as we said our goodbyes. Dr. Marietta is our routine care provider and she was always a fantastic vet! Her kindness is exceptional and we have always been grateful! My son brings his pets here for care and he has only good things to say about his experiences! The techs and other support staff are always patient and compassionate and they are always willing to take the time to make sure we understand everything and all of our questions are answered before we leave.

From the front desk staff to the vet techs to the vet everyone has been exemplary. They all genuinely care about your pets and your understanding of their needs.

Untrustworthy and unreliable. Would tell me one appointment day/time and it would actually be a different day/time. Never have proper staff, so when I show up 10 minutes early for my appointment, I still don't get checked in until almost 10 minutes after my appointment was supposed to start. I signed up for their wellness plan, which was a HUGE mistake. I was never informed nor was I ever provided any documentation that mentions a cancellation policy that requires me to pay for the entire year when cancelling after two visits. This doesn't feel legal, and in the very least is certainly not a company that I want to be doing business with and I would highly recommend anyone coming here to be very cautious. This is why electronically signing documentation at a register should be illegal - the business never actually allows the customer to see what they are signing; this feels like predatory practices to me. Banfield has lost my business indefinitely for all of my pets as well as my families. Furthermore, the representatives that they force you to call to cancel your plan are rude, constantly talk over you, and clearly don't give two *! about anyone they interact with. The representative I spoke with could barely speak english. This has been incredibly poor service all around.

My dog was really sick. I called and basically bombarded my way into an appointment. They said bring him right in. The first vet thought he had a hip issue. She checked him out thoroughly but he’s a dog and can’t talk. So she sent him home with anti inflammatory meds. That Friday he got really worse. I brought him back and got a different vet and she X-rayed him, did blood work, physical exam etc. We get to the end of the day and she calls and she tells me there is one more test- pancreas. It’s an extra fee. I’m like you have to. We have to find out what’s wrong. He was positive. She put him on lots of meds to try and help him. He had to go back 2 more times for I.V. To try and hydrate and flush the toxins causing him issues. After 2.5 weeks he popped out of it like he never had an issue. I’m so grateful to Dr Garlock for loving Bear and caring for him and being relentless to find the issue.