VCA Family and Oahu Veterinary Specialty Center

Overall pretty good experience here. I took my dog here for cancer treatment and the doctor was very honest in her diagnosis. It wasn't news I wanted to hear, but it was what I needed to hear. He is on his first round of chemo now and just be warned, it's NOT cheap. I would suggest only getting tests done that are absolutely necessary because the cost adds up fast. Overall, I feel like my dogs and y needs were taken care of here and we'll be back!

I’ve been to a few vets on island and the doctors and staff at VCA are the best. They are compassionate and I felt very confident that my dog was getting the best care possible. I never felt rushed, things were explained to me in detail and the staff knew how to handle my dog. The last vet I went to put a muzzle on my dog just because of his size. They didn’t do that here because they know how to handle animals. I highly recommend this place.

Our baby was throwing up blood so we took her to this ER. Dr. Justine Y. was very honest letting us know she needs to do some procedures to fully determine what’s causing the vomiting of blood but can give her anti-nausea and fluid to assist with her symptoms. She recommended a few procedures but wanted to prioritize ultrasound. Unfortunately, ultrasound wasn’t available until the day shift so she recommended for us to return in the morning or sooner if symptoms worsen. Symptoms were a bit better but she was still throwing up with blood until 3 in the morning so took her back to get the ultrasound. We got there around 6:30, Dr. Justine Y. immediately came out to take care back. She informed us there’s a wait for the ultrasound but expect a call back between 9 and 10. Unfortunately, she had the night shift and was not able to follow-up but since we were given a great treatment from the night shift staff, we trusted that our baby will continue to receive good treatment. However, it was past 11 and we still haven’t heard from VCA so I called but was told the ultrasound wasn’t completed and that to just wait for their call. After 12:30, I called again as I haven’t heard from them. I was informed then that the ultrasound has been completed and that I would be receiving a call within 10-15 minutes. At 2pm, I still haven’t heard from the Vet so I drove there. Upon arrival which before 2:30, I immediately approached the front desk requesting for them to release our baby so we can take her to another vet. I was told to have a sit and wait for the doctor to call me. It’s 2:50 and I’m still waiting. They are holding our baby hostage without any assistance! This place shouldn’t exist with the way they are treating our baby. The day time front desk just told me that I should just keep waiting until the doctor is free to give me an update. Horrible!

I don't want to give less than 5 stars but my wife was just told that we have to bring our dog in for an annual checkup before being able to get an allergy shot. Mind you, he was hospitalized there for 3 days 2 weeks ago and we spent over 4 thousand dollars. This is a vet tech appointment to get his cytopoint injection that he has had a lot of times, but they will not help our dog get relief from his constant itching and gnawing of his paws. So now, we are told he has to wait until March 10th for his appointment, and maybe then can he get relief. Incredibly disappointed.

I've been bringing my dog here for about a year since they are pretty much the only place on the island that can treat his current condition. With that being said I have had numerous appointments that have been all day appointments with a drop off time in the morning for them to conduct a variety of labs, x-rays and ultrasounds and then they would contact me in the afternoon when he was ready for pickup. The drop off time has always been between 7-8am. Well today I had another one of his all day appointments and went to drop him off at 7:45 and the assistant told me he needed to be there at 7am and that I would have to reschedule for the following week. I mentioned to her that he would be there all day and wouldn't they just be able to work him in for his labs, ultrasound, and x-ray to which see said no. Well its known to both myself and VCA that he has cancer and I am trying to get him taken care of to give him the best quality of life but I think it is pretty ridiculous that they can't get him in that day and work him in throughout the day in order for him to get the care he needs. As to what others have said about their prices I definitely agree that they are very pricey. Maybe it is because they are one of the only animal hospitals on the island so they know they can get away with it but I find it pretty absurd that myself and I am sure many others are consistently paying $1500-$2000 for some basic labs, x-rays and an ultrasound. Heck an ultrasound on a human costs nowhere near the price they are charging. You pretty much spend everything to find out what your pet has and then have no money left to spend on the treatment plan. With all that being said the staff are very friendly with our little guy and do treat him extremely well when he's there so I do have to give them at least two starts as I do think customer care and kindness is very important and if I was rating a company solely on staff's attitude VCA would get 5 stars all day long but taking care of the customer and price has to be considered when factoring in a review and based on my experience today, taking care of the customer and price is where VCA is failing.