Island Veterinary Care

we are so grateful for Dr. Lau and staff. We called en route to their office after our dog got injured hoping they would be able to treat him right away. They were immediately able to get him in. We were able to avoid the ER, get X-rays and have him examined by a doctor we trust the second we pulled into the parking lot.

I brought my dog to Island Vet for an updated allergy shot and to check out some spots on his belly, and was then charged hundreds of extra dollars for vaccinations I did not ask for. The receptionist (who spoke to me very rudely) insisted I had asked to update the vaccinations when I booked the appointment, and that the technician had confirmed this with me (which she did not). The vet, Dr. Lau, came out to speak to me, alongside the technician. He was very rude, aggressive, and accusatory in the way he spoke to me. While I understand protecting your employees, he dealt with the situation in an incredibly unprofessional manner, and his aggression made me concerned as he deals with animals for a living. Dr. Lau ended up saying that he wouldn't charge me, "and then we'll be done." The technician returned my dog without saying a word to me. Overall, I was shocked by how unprofessional, unfriendly, and aggressive the staff here was.

I cannot express how grateful I am to have found this veterinary hospital. My cats have been sneezing for over ten years and not a single veterinarian has ever offered to do diagnostic testing, even when I asked them if we could. Max and Patches were my grandfather's cats, and when he passed away, I took them in. Ten years my grandfather and I tried to help them, ten years we took them in to vet after vet looking for an answer to the sneezing and coughing. We've spent thousands and thousands of dollars looking for an answer, every vet has simply written a prescription for what they thought it might be, no testing, no definitive answer, just a guess. But now I know how to help them. Dr. Bert Lau does things the right way. He doesn't give you a diagnosis without knowing all the information, he does diagnostic testing and finds answers. I cannot tell you how frustrating it is to discover after TEN YEARS that my babies have been suffering for no reason other than the ineptitude of other veterinarians. Diagnostics can be expensive, but if you want things done the right way, this is the place. I am so thankful I found Dr. Lau and this veterinary office. I am so happy my kitties will finally be able to breathe easily for the first time in their lives. Thank you Dr. Lau and everyone at Island Veterinary Care, I truly cannot recommend this place enough.

Great experience. They took really good care of kitten. We adopted him from the humane society and he was a stray so he had a few problems that needed to be addressed. They did a really good job of explaining everything and even clipped his nails for us free of charge. We feel like he is in good care with them.

This was such a great place,I enjoyed talking with all of them,and they really made my girl Stevie feel at ease and that's not an easy job. Dr. was very kind and friendly ,took time to actually have a discussion with me about my dog,and even had time for a friendly conversation with me that had nothing to do with dog. Very special place. I'd recommend it to everyone !!!