Smyrna Animal Hospital

The one star rating is for the large African American female at the front desk with a horrible attitude and lack of customer service today 7/24. My partner and I were giving the names of the pets to a tech who was making a call to the back when she called one dogs name correctly and another’s dog name that we didn’t own. As we are patient and understanding we simply told her the dogs names again not to receive the wrong pooch. When the woman mentioned with a very nasty attitude interjected, not even once saying hello as I stood at her window. Her aggressive attitude is what warranted review for what should have been a routine pickup that had nothing to do with her from beginning to closing out the process. After discussing the pickup process with my parents have had a similar experience with her hostile attitude during boarding in 2023 and I will not stand for continuing disrespect! If you treat patrons this way then what are you doing to animals that have no voice? Unacceptable and unwarranted verbal attack.

Very sensitive and compassionate staff who we trust completely. More affordable than other local vets.

I love this vet. They take care of my pets everytime I go there. Good and friendly staff.

I only have one thing I can thank this vet for and that is for being so terrible and uncaring that we found Apex Animal Hospital. There is one friendly front desk person and I believe her name is Kelly. Other than that everyone is indifferent and rude. I actually had no idea how bad it was there until I went to Apex for the first time and had the best experience I have had at a vet office. Our beautiful orange tabby, Chester, was just diagnosed with vesibular disease. It is a very scary disease. Their world is spinning so they cannot walk or hold their head level. We found him in the morning and went directly to Smyrna Animal Hospital. When we walked in they were taking pictures of each other, and we walked in with clear terror and tears because we did not know if our Chester (an establised patient) was going to be ok. Kelly noticed right away and showed compassion, while the other front desk person continued laughing and asked if we wanted a picture of Chester with a crown on........Then she went back to tell the doctor we were there to see if they could look at him. With total indifference, she came back out and said "we cannot do anything"....So they sent us 15 minutes away ,after the doctor did not even come out, to Dogwood Emergency Hospital. This is not the first terrible experience I have had there, but I always just gave the benefit of doubt that they may not be friendly to people but they loved animals. They clearly do not love animals because when one of their patients is in serious medical need they just say "nope". Please take my experience and keep your animals away. I have never even met the doctors there by the way. They do not let owners back there. My guess now is our Aussie, Kimchi, is terrified of that place because he is so smart and they have been mistreating him. He whines and pees on the floor there he is so terrified. I thought he was just a little nervous, now think it may be due to mistreatment. Kimchi started there when he was a puppy and grew to dislike it there he did not start out that way.

We have taken our pets here for many many years. Quality care, wonderful staff, and they offer boarding.