VCA Lilburn Animal Hospital

Totally agree with Drew. The doctors and nurses are really great. The front office is the WORST. I had an appointment today for my puppy who I think has kennel cough. My appointment was at 2 pm. My puppy is literally coughing up a lung so I pull over and give him some water. I arrive at 2:09 pm. The young woman called at 2:06 and literally cancel my appointment as I am pulling in. She was incredibly rude and unprofessional. Please do not waste you time here. Go to Killian Hill Animal Hospital instead. They are friendly, professional and courteous.

I love this clinic! Before diving into everything great, I do want to preface this by saying VCA is a little more expensive than most places in the area, but I also want to say you 100% get what you pay for. I am fortunate enough to be in a situation where cost is not necessarily a primary concern for me, but if it is for you, just know that coming in. Moving forward though - I have never been to a clinic where I feel welcomed, and where my pet, even though very stressed, by the end of the visit, is calmed down enough to even explore the room a bit. This staff is excellent. I mean that. E X C E L L E N T. I have had every doctor I visited with follow up with me, call me, provide ways to contact them. I have had questions pop up when I couldnt get an appointment or that were quick questions, and they are always happy to lend a hand! Even the techs who come in to check the basics are extremely kind and knowledgeable. I really do appreciate this clinic, they are the best of the best, and I have no intentions of ever taking my cat anywhere else. I only wish I could take my ferrets to them as well :P Thank you all for all you do! :) -Adam and Oni

In early October 2022, we brought our cat, Max, in because he was gagging. In my 4 decades of being a dog owner, I have never had a vet refuse to give suggestions about the possible causes and recommend a test. The young vet said that we need tests, but kept her mouth shut on which test. We (husband and I ) were made to feel scared. We were offered packages the highest of which was $700 and included fecal and urinalysis. We thought it may be digestive (having no input from vet) so we selected that package because it was the only one with a fecal and urinalysis. We were given a kit to collect the samples at home At $700, you would think they would keep the cat and collect the samples themsleves. We were unable to catch the urine and never turned in the sample because we are not experts at animal care as a vet should be. We received NO refund of a portion of the $700. We complained, but were scolded on social media. We were never contacted although they have our phone number. We complained to Twitter corporate and have never received a reply. The gagging resolved in a coufew days. We figure it was a hairball due to Max licking our kitten. So, we paid $700 for a hairball that a vet should have been able to spot in seconds. VCA is owned by Mars and appears to be a cash cow for unethical business practice. In my opinion

Haven't been back since I had to put my forever furbaby down last October, but I couldn't find a groomer for my new baby so I decided to return to my vet of 14 years. As always everyone is super kind and informative. They were so excited to meet Jax. Anyway, I waited about 8 weeks to get an appointment with my favorite groomer which I didn't mind becauae Barbara is so good. However, prior to his groom Jax had to have a quick exam to get his flu vaccine and in true VCA form...the vet called to give me an update and chat about Mr. Jax which I really appreciate. Glad to be back.

I love the staff here and VCA Lilburn! They're genuinely interested in the well being of my fur kids (2 cats and 1 dog). They always try and find ways to help me save money on expenses and give me discounts when available. I will continue to take my babies here so long as I know they're under their care.