Eastside Animal Medical Center

From the first phone call to the welcoming environment to the spectacular staff, Dr Bacon and Tracy were thorough with my sick kitty, Sunny’s treatment plan. He’s back on the right track & happily sunning on the porch not even 24 hours later! I’m so thankful for their amazing service! A+++ highly recommend!

This is my own personal experience. Brought a rescue cat in first thing on a Saturday morning. The receptionist was very up front with all the costs. She gave me several options and let me pick the best one for me. My cat was seen within within fifteen minutes or so. The Vet assistant was very thorough and sensitive to her needs, being that this was her first time ever being at a vet. The doctor was also very thorough and compassionate and explained everything that needed to be done that day and the costs, and what needed to be done in the future. This was a great experience for me and for the cat as well. Thank you, Dr. Hotep and the rest of the staff.

I went in with my very old and very sick dog. They took her back immediately and the doctor came in less than 2 minutes later. Dr. Baker was excellent. She was extremely thorough in her exam and thoughtful of the situation in her words and actions to both myself and my dog. She explained everything that she wanted to do and valued my input. When the doctor left the room, her assistant came in with a complete list of the items both completed and what the doctor recommended. This list also included the prices. The assistant went through the entire list, explained every detail and answered every question that I had. At this time I was able to make the decisions of everything that I wanted done and that I didn’t want done. Yes, their prices were a bit higher than normal, but this was an EMERGENCY SITUATION and is to be expected. Unfortunately I had waited too long to bring my pet in and I decided that it was time to put her to sleep. Through this process each and every person in the clinic knew what I was going through and were exceptionally respectful to both myself and when helping me to carry my pet out. If I had any other pets, & didn’t live out of state, I would make East Side Vets my vet of choice. Thank you, Kathy Heim

Brought my cat for a cardiac ultrasound. They were so good to her and all the workers were really polite and sweet. The only reason i give 4 stars instead of 5 is that the workers do need to communicate better with customers, as i was told by one lady that pickup time was 9-12, but told by another that it would be 2-5. It would be nice for them to be more clear on procedures and timing in the future. Beyond that i am really thankful for their services.

We took our dog for an abdominal sonogram, which costs a fortune. A test that can be immediately read and interpreted by a veterinarian. We had to wait 5 days to get the appointment for the test and now they will not even have a report for us for 4-5 additional days. I was told on the day of the sonogram that the results would be shared with his regular vet that day and results would be emailed to us as well. DID NOT HAPPEN. In the meantime, I guess we can just pray that our dog doesn't have something seriously wrong. Take your hard-earned money elsewhere to get prompt, professional service and information about your dog's health. Will NOT take our pets there again! In Response to Dr. Baker's reply: I only expected an email because YOUR personnel told me that I would get an email report. She even asked to verify that you had my email on file. I do not need you to correct my understanding of the services you provide, you need to correct your staff's understanding so they communicate accurate information to the patient owners. I can only go off what is shared with me. The results were not shared with our vet during working hours because we were in touch with them throughout the day and they were specifically watching for you to send it over as they knew we were anxious to hear the results. If you send reports after hours, they don't have the opportunity to review the information. Perhaps having more than one vet on duty would help in serving your patients as well.