Hill Top Animal Hospital

Took my fur baby in yesterday for his annual visit. Poor baby has anxiety and even though he was medicated, freaked out while they had him in the back, but they took good care of him and got everything done. They called today to check on him. He’s sore, but otherwise doing well. Thanks so much to the great staff.

Kind and caring staff who truly love our pets. Love bringing our dogs to Hill Top! They take great care of our pups!

As a quick update: I greatly appreciate the vet that saw my Zoey girl that day and I greatly appreciate him calling and reaching out to me today. It has been a gut wrenching and traumatic loss for me and my family. I miss my girl so much. I hope that he follows through in talking with the front office staff. I do believe he will. I wish a deeper investigation had been done regarding what was going on with Zoey, but understand we cannot always catch everything. I wish it had not happened that way. Thank you. I have enjoyed bringing our two dogs to Hilltop since moving here 1 1/2 years ago. I always felt like they cared and were concerned about my dogs. I especially liked Dr. Atkinson and all the techs were extremely loving and kind to my dogs. I have also liked the staff. Unfortunately I am not as happy with them at the moment since last Saturday morning our boarders called us to let me know that my 15 1/2 year old dog was unable to walk, was not eating, drinking, was shaking and drooling. I was 3 1/2 hours away and knew she needed immediate care so my dad drove 1 1/2 hours to come and pick her up to bring her where she needed to go to seek medical attention. I wanted her to be seen by a vet that knows her and she was comfortable, so called Hilltop and they coldly told me they were at capacity. I explained to them that she may die and they said they could squeeze her in at 11. I understand they are not an emergency facility, but my dog was one of their patients and Blue Pearl was closed and St Francis was not taking patients. I was really surprised by the nonchalant statement and that they could just say to me that they’re at capacity when we were racing home to get to my dying 15 year old girl. I also understand there was only one vet there and everyone needs to be seen and everyone has a schedule. I needed more than anything to have her cared for properly and compassion for her and myself. My dad was able to bring her there at 11, and I arrived when they were wrapping up at 12. When I walked into the room, my dog was not herself. They vet said it was stress and pain. I was surprised by this since my girl never had a problem boarding. I never was able to speak with the vet, just a technician and what my dad relayed to me from the vet. I tried to trust what they said, but when we got home, my girl did walk, but was weak. Falling and leaning, wouldn’t take medication, drink, or eat food. We syringed her medication and let her rest. I had a feeling they got it wrong. She wasn’t just stressed. The following morning I loaded my 2 and 5 year old into the car, and carried my 15 year old fur baby to the car bc she would no longer drink, eat, or walk. I drove to SC Emergency vet for evaluation and they told me that she appeared to have had a stroke or brain tumor causing a stroke on Saturday morning. How did they miss this? My girl ended up passing away and there was too much neurological damage. I’m lucky to have had over 15 years of life with her, but I’m heartbroken about how this occurred and how Hilltop did not reach out to check on her or send their condolences. I’m so disappointed with them at this time. I had positive views about them and now I’m just broken. I wish my girl could have gotten better treatment and understand everyone is human. Maybe she wasn’t showing signs at the time of stroke; or maybe they were in a rush and they weren’t looking thoroughly and focused on the wrong things. I am so sad and heartbroken and wish my girl and I had gotten a little more compassion, love, and follow through. I’ve cried for almost a week straight. I guess my point in all of this is that this is a great vet facility, and I have been happy overall, but I’m saddened by their lack of follow through, compassion, and willingness to give the highest level care for my girl. I was completely lost what to do that morning. I needed her to get help and was relying on others to try and get her that help. She passed away and I suppose it was her time, but I still think there should have been more understanding and compassion.

Friendly employees. They know every animal by name and have had excellent care for our dog. I recommend Hill Top for all your pet needs.

We just switched over from Greenbrier and had our first appointment. I feel a major difference with the care of our cats. Dr Carver in particular took exceptional care to reduce our cat’s anxiety during the visit.