The Village Vets Decatur-Ponce

I had a wonderful first time experience and felt very comfortable with how they cared for my pet. Our little old lady was very comfortable, which was a great sign! 🐾Highly recommended 🦴🦴🦴🦴🦴

Great vet. Friendly knowledgeable staff. Great service. Had both my dogs neutered there and one had hernia repair. Dr Franco is a great surgeon. Other doctors have been wonderful too. They also have a great Emergency Hospital, which I have been to a few times. They are all the best, would not go to another vet.

The fastest vet visit I’ve ever experienced and we were out of the office in 40 mins. I praise Dr. Buck for his warmth and kindness throughout the appointment and he never seemed in a rush to get me out the door. He provided a list of dental care items for my 4.5 year old dog to ensure she wouldn’t need a cleaning anytime soon. The reason I only gave a 3/5 stars is due to a few reasons. My dog is nervous in new environments and can be reactive at times to other dogs. When we came in the front desk was super cold and unwelcoming. She asked us to go to a scale where a puppy was in between. She didn’t seem to care about my dogs anxiety until she realized she was not willing to move. She then suggested we go to the back and use the scale there. As I was checking out, same cold attitude, and just collected the money without explaining what the packet of paperwork she laid out was. I wasn’t too bothered by the appointment UNTIL I needed to refill my dogs heart worm medication. I sent it to chewy because their online pharmacy does not indicate the price, it’s a form to request a refill. I get a notification from chewy that it was not approved and I’d have to mail the perspiration in. I emailed the office and had to ask twice why it wasn’t approved until they said that they don’t carry inceptor plus (one of the biggest brands) and I would need to mail it in. I think they’re customer service could be improved considering that their vets are so good. Not sure if I’ll come back next year but it’s close by to my home which makes it easy.

I brought my Blue Tick hound Booth in on Monday for his yearly wellness check . He's been itching alot lately , I figured it was the heat. Dr. Buck recommended an impression test , which indicated that he had an infection . Although Booth , who is the handful his name suggests , Only left it ( e collar ) on for 24 of the recommended 36 to 48 hours to keep him from licking himself and spreading the infection. Wow kinda went off track there. The techs were great and very patient with my challenging senior dog , who doesn't like help. Nobody made me feel like a bad mom , because my dog won't let me give him a bath.

My cat cut me from me having to put him in his carrier and of course from being scared my hand was bleeding pretty badly upon arrival and the team made sure to take care of me first I really appreciated that. I do feel like the consultation fee is high but I also feel like they do a great job of taking care of your pet....