Banfield Pet Hospital

Took my dog in on 9/5/23 for acute vomiting and diarrhea. Never once did I see, speak or interact with the Dr on staff directly. The tests ran on my dog were minimal instead of broad. I even asked why they opted not to run a full blood work up when the symptoms would make most think to do so. I was give two RXs and only given instructions on administering, but no explanation regarding potential side effects which there were plenty of. Within 5 hours- I had to take my dog to the ER. For another immediate $500 spend. Why would they have not run a full blood panel, explained things more thoroughly, or opted for more tests to rule items out since I was already there? Makes zero sense and I will NEVER GO BACK.

Took a dog with anxiety there, but they only do drop off appointments, and my dog was unable to tell the vet the details of his anxiety, and we weren't allowed to talk to them. Then it's been a week now attempting to get his anxiety drugs filled. Multiple phone calls, Multiple promises, finally had to go sit in the waiting room for them to do it and that still took two hours!! And that only got one filled. I have to try again for the other. I'm frustrated. The one in Snellville was far better service and ability to talk to the vet.

Despite my efforts to reach out to this company, I’ve encountered significant difficulty in connecting with anyone via phone. This has led to a less than satisfactory customer experience. I understand that businesses can get busy, but a basic level of customer service, like timely phone response, is essential. I hope the company addresses this issue promptly for better customer engagement in the future.

I am truly thankful for these veterinarians and the front desk staff. My cat Sofi gets very sick at least once per year. She has stomach issues. This has historically incurred enormous hospital fees at other non-Banfield facilities. If you have a cat prone to sickness, or it’s your first year having a cat, or just want your baby to have the best: pay for the total wellness package/health plan for your cat at Banfield. Get the highest package. (Unless your pet is just never sick.) With the premium service, my cat has a ton of services (from teeth cleaning, x-rays, blood work, necessary anesthesia, etc etc) all for free. (Obviously I pay monthly for the service! But GOODNESS does it pay for itself over and over. I come out paying way less per year in Med bills by just paying my membership fee.) They are good to my cat. Dr. Lettsome is no longer a vet there, but Dr. Bailey did a good job. I really can’t stress enough how much I appreciate this location. I always ask a million questions and the front desk is very patient. My cat has been here about 3 times (once for a terrible emergency) and every time we leave relieved. So this is my 5-star review. And I never leave reviews. Thanks. 🐈‍⬛

They do the exams on the pets in front of the other animals in the kennels. It stressed my cat out so much he wouldn’t leave the kennel with out me going back and getting him. The vet care is fine; but the people don’t really seem to care about anyone who comes in, and they don’t care about stressing out your pet by examining other animals in front of them.