VCA Briarcliff Animal Hospital

I have not visited this vet in a while. I moved cities and I now have a new vet that treats my dog so well he actually loves seeing the vet. The more I visit my new vet, the more I am reminded on how much I did not like this place. The last and final time I brought my dog here, he came back with a bloody lip and when I confronted them they told me “he came in like that”. He did NOT. If he did, why as a vet would you not notice and treat that? Because again, I didn’t bring him to you like that. This was the final straw for me. He had been wearing an e-collar for a week and obviously I would know if he has been bleeding prior because it was quite a bit of blood. I still get furious every time I think about this experience I have had with them. Although my dog being injured while at the vet was my biggest concern, I can’t ignore the hefty price tag that came with my visits. After I switched vets my new vet care team are so much more gentle and don’t charge and come up with unnecessary tests I should be running. My dog is doing the best he’s ever done and it didn’t cost an arm and a leg to get him to his healthiest. Find yourself an honest vet and not one that tries to operate on your fear. They scared me into getting tests I never even needed. This is a photo of his face after I cleaned him up a bit and cleaned the blood off his e-collar.

All of the staff is very kind and professional. Appointments are quick and efficient. They usually take you back to the room at your appointment time and the doctor is there almost right away. Appointments take about 30 mins total. We’ve been seeing Dr Hayes and she does a fabulous job every time. She is knowledgeable and can always answer my questions. Even though my dog doesn’t like the vet, I know he’s in good hands.

First I want to say, the care we have received here recently has been top notch. Dr. Floyd and Dr. Williams both took amazing care of my cat. I went in for a check up and we decided to monitor him at home a bit. When his situation worsened, I called and asked if someone could review a video of my cat's symptoms before I brought him back in. Both doctors reviewed the video and determined that I needed to bring him back in right away. Dr. Williams then recommended that I go to a specialist immediately. Their assessment of my cat's situation was absolutely correct, and while my boy didn't ultimately make it unfortunately, I felt so confident in their care and advice, being that it was ultimately the same assessment given to me by the neurologist. Dr. Williams was especially sweet and empathetic in my follow up appointment where she explained his condition to me. We also recently brought our dog in to see Dr. Rehm. Again, I felt that he gave good advice being that it was really hard to tell if my dog was just dealing with an upset stomach or something worse. I have never had an issue getting through on the phone, wait times in office are always very short, and everyone is very friendly. As others have noted, this location is more expensive compared to other offices in the area, and I had to ask for cheaper treatment options at times. I don't think the pricing is egregious, but you have to ask the right questions and fully understand your options. Dr. Floyd and Dr. Williams were absolutely amazing with my cat, and in my experience, it can be hard to find vets who really know cats and really show that kind of care to them.

Dr. Fowler is a very empathetic doctor and you can tell he tries to see things from the perspective of the animals in his care when he is treating them. He is very informative as well; might even be overwhelming for some. I've had to visit several times in the last few weeks for a couple of dogs and each time kinda felt like a mini lecture in veterinary and medical sciences. I love it.

I really am impressed with how fluid this Vet is. They got the system down. I do feel that some of them are a bit judgey if I don’t do everything they recommend so I leave feeling a bit guilty though I love my dog and want to take care of them. I have had dogs my hold life and just may not want to do a flu shot for my dog. Don’t think that makes me a bad owner… anyway they are good and know there stuff- just would recommend that they be more understanding if I don’t agree to all they offer.