Brookhaven Animal Hospital

I needed a new vet when I moved to Atlanta and chose Brookhaven Animal Hospital based on the convenient location and mostly positive reviews. I took my dog back in February for his yearly checkup and vaccines and while the bill seemed more expensive than what I was used to paying, the experience was fine. The staff seemed rushed and wasn’t overly friendly or treating us as “family”, but it wasn’t a negative experience. However, after today I will not be returning. I brought my dog in for an ear infection, something that has happened regularly his whole life. I wanted to simply pick up the prescription medication but was okay with having his ears swabbed. However I was charged for the medicine, the ear cytology, and a $75 exam fee on top of that for them to “look in his ears.” They also cleaned his ears without me asking them to do so, and I was charged another $45 for something I do at home regularly. I was also charged in error for a heart worm test that he did not receive today. I called about the heart worm test and they said I can come in for a refund and they need the physical card, but could not offer any other help or explanation for the other charges. I am used to paying around $100 for an ear infection appointment, and was always just charged for the cytology and medicine at my old vet. This experience has seemed like they try to nickel and dime you, and I will not be back after having these ridiculous charges tacked on and paying close to $300 just to treat an ear infection.

My puppy Bailey has been going to Brookhaven Animal Hospital for a year now, since she was eight weeks old. Their staff is absolutely amazing; they have guided me with her overall health and food, and I am in constant communication with them. What stands out is their customer service…wow! Jaime and Sammy in the reception in particular are fantastic and always make me and Bailey feel right at home. They are very special. Dr. Horner and the other vets are amazing as well. Thank you so much, Brookhaven Animal Hospital!

This was my beautiful Sydney. She was 13 years and 3 months. She was a patient of Brookhaven Animal Hospital. She had surgery for bladder stones at Blue Pearl in Midtown at Brookhaven Animal Hospital’s recommendation. After almost a week post surgery, I asked Brookhaven Animal Hospital if she was good to board plus I cleared it with Blue Pearl’s on staff veterinarian in person. All was cleared. I picked up my Sydney on Sunday, dropped her off and called to check up later (no later than two hours) asking for an update. The receptionist said she would let Dr. Zach Vrono know to call me. I never received a call from Dr. Vrono or anyone in the office. I called the next day at 8:10 a.m. was told the doctor would call me as soon as he came in probably around 9:00. I received a call from Dr. Vrono after 11:00 saying he was so sorry no one was available to take care of Sydney. He said I should have known that they had no one to take care of any dogs on weekends. Look at their website. They guarantee additional care on “medical boarding”. I live close by. All I needed was a call to either pick her up and take her back to Blue Pearl or take her home. Or, we have no staff on the weekends, leave her at Blue Pearl. Bring her tomorrow! She was fine when I left her with Dr. Vrono. She needlessly died because of Brookhaven Animal Hospital! She was medically cleared when I brought her to Brookhaven Animal Hospital. After the one day with Brookhaven Animal Hospital, she had a fever and pneumonia. She died less than 24 hours later. I will be filing a lawsuit. This practice only cares about money. Their rent is high. Go to VCA. Better quality and they care about their patients. I was told by the managing practice officer who has no prior experience with animals that I only cared about the money so I brought her to Brookhaven Animal Hospital to save money. I actually paid almost paid almost $10,000 for her care at Blue Pearl. I can document everything. This is a garbage practice who goes into blame mode when they messed up. I received no apology but defense mode and blame someone else. They are a horrible, horrific and hateful practice. I received no apologies but blame. Brookhaven Animal Hospital knew the issues with Sydney. They made the recommendation for Blue Pearl. Supposedly, Brookhaven Animal Hospital is experienced. Brookhaven Animal Hospital hired a practice manager who has no prior experience with animals. He blamed me. Told me I only brought Sydney for money reasons. Insinuated that I only cared about money. I paid almost $10,000 for her care in this particular surgery. This a practice that is soulless and heartless. They only care about money and paying their huge rent. I have documentation on this. The most tragic issue is my Sydney died under Brookhaven Animal Hospital’s care. A much lesser issue was I never received an apology. I received blame from “upper management”. Upper management believed it was my fault for trusting them even though all was cleared multiple times with their recommendation of the ER. Sometimes being human can ameliorate the long term issue. This is an exceptionally horrible veterinary hospital. They don’t care about the human parents. They just care about the bottom line. The second photo was Sydney when she was a puppy. She passed away needlessly. This vet clinic is the horrible. They take no responsibility. They are so bold that I still get text messages for upcoming medical visits for Sydney’s siblings. This is a very arrogant vet clinic. I liked the staff but most of the veterinarians are arrogant. A degree from a good school is one thing but quality of care as professionals and competent compassionate veterinary clinicians is another. The vets are generally cold and uncaring. It is interesting how they respond to every review but mine. They killed my baby and, yet, I still get notices for upcoming appointments! Horrible. They keep removing my review. It will NOT BE REMOVED! Speaks volumes of this horrific practice.

I can’t thank Dr. Vrono and the team enough for the care they provided for my dog when she injured her paw. They saw us the same day and were so kind and caring. I felt confident that Clover was receiving the best care throughout, and she’s now recovering and back to her happy self. Thank you!

DO NOT GOT HERE! ABSOLUTELY TERRIBLE EXPERIENCE!!!! I've had such a terrible and frustrating experience with this office. I've spent $800+ this month with little to no help from the vet of staff. When I brought my cat the first time my cat was constipated due to her chronic illness, and asking the vet about what I can do to help my cats constipation, the vet shrugged and said "you can change up her diet if you want" without giving me any recommendations when asked which food I should give her. A week later, the the second time I've taken her, I was worried she had a UTI because she started peeing on the floor after taking her to this vet office the first time. Not only did they never follow up or give me any test results, I've had to call THREE TIMES just to ask for it. The staff member said the vet would call and go over results with me, but all they did was email my results with no explanation of what any of it meant. I am so incredibly disappointed, frustrated, and broke from these vet bills that haven't even helped my cat in the slightest. Thanks a lot for the help (not!) 🙄