Banfield Pet Hospital

If you don’t want to get upset stay away from any Banfield , unfortunately here in Florida I wasn’t able to find one Banfield that was efficient, very friendly people but poor service , I cancel the plan and I would not recommend anyone to sign with this plan , this office in particular the employees rotation is big every time is someone different, last time my dog was check in hospital and was not even in the office that’s how professional they are! Frustrating all u can say

I quite possibly do not think that I’ve had a better vet experience than Banfield Pet Hospital in Winter Garden. To start off, the vet tech (I’m so mad I cannot remember her name right now, but I’ll be sure to update when I do) was so kind. I enrolled in the OWP plan and today was my first appointment, and the vet tech explained everything to me and even listened to all of the concerns I had with my cat, and ensured me that she was happy to answer any questions when I apologized for having so many. She alone made me feel like I was making the right choice in taking my cat here. Then, the process is so easy. They explain right there everything they are going to do, and I was able to drop my cat off and head home to get some other things done. Once my cat was ready, the same vet tech called and explained everything in full detail, as well as future plans. When I came to pick up my cat, I got to speak to the vet, Eileen Shaw, and I am not kidding, I have not spoken to a kinder doctor in any variation, for pet or human. She was SO detailed in what she was telling me as far as the test results for my pet. Additionally, she took the time to answer all of my questions and I even apologized because naturally I just have a lot of questions and I knew they were so busy, but I felt so ensured that she was happy to answer anything and everything, even going as far as writing down a food schedule for my cat, including my cat’s goal weight and amount of calories she needs per day. I am so thankful for all of the staff because everyone I encountered was kind and caring. Even while I was in the room waiting for my cat, I heard Dr. Shaw talking to my cat and was being so sweet to her. I loved this experience and am hoping every experience is like this because I do not want to take my cat to another vet due to the way these staff members were so kind, caring, and informative. Thank you all for absolutely everything! Ari thanks you all as well!

We brought our sweet baby here because she was having bladder problems and was told our appointment time was 8:15 AM. Upon arrival we’re told they can’t give any pricing due to their system being down, ok that’s fine, stuff happens. As well as being unable to tell us when we can pick her up/ when she will be seen. We call back at 10:30 to get an update and get told our dog still has yet to be seen and still weren’t given any pricing. Why on earth would they have our dog sitting in the back in a cage with all the other dogs barking? We could have just brought her another time if they would’ve been upfront about the appointment time. I do not recommend.

This location is always so overbooked now that the vet cannot properly care for their patients. We were rushed in and out and were told there was not a room available. My concerns for scheduling this appointment in the first place were not addressed and I was not given proper feedback. I was told that ithe vet remarks were with the receipt. I went home to review the paperwork and saw they listed my pets teeth in poor condition, which I know is not the case bc we just had them done the prior week at another business that does not use anesthesia, which I had to cover out of pocket bc the last time he had it done at this hospital, they had difficulty waking my pet likely due to too much anesthesia. There is a need for more Banfield hospitals due to expansion of population and this location being overbooked all of the time. There needs to be one one in Clermont and Groveland. Or hire more staff. What exactly does Banfield plan to do about this problem? Thankfully they're opening a Vet 365 and Pet Co is also opening a similar place with plans that are comparable to Banfield. I don't want to leave Banfield but my pets health and safety are important to me and I need to feel his doctors also care. Additionally, I reached out to the care advocate team and to date, they have not responded so please give me a phone number and not an email if that is your solution.

Clean, efficient and if you want to regular maintenance manage your pets care having an Optimum wellness plan is convenient.