Emergency Veterinary Clinic Niceville

Pat Boone and I want to thank their loving and compassionate team for saving seven year old Bailey, our standard poodle. Dr. Shannon Quillian with Jenny, Jessica P., Ashley, Megan, Crystal, Lex, Donnie and Christina as a surgical team, we highly recommend them. This was a very rare condition, twisted colon which required major surgery that Dr. Quillian had not performed before. She did exceptional! We thank God, Jesus and the Holy Spirit for their guidance and protection over all us.

While I cannot comment on their care of animals, I can comment on how they helped my soul dog transition into the next phase of life. At the beginning of December, I had to rush my 12-year-old dog with Hemangiosarcoma and heart failure to this clinic. Dr. Gray and a male vet tech, whose name I did not get, were incredible. They did not make me feel uncomfortable for wanting to listen to music during it, they were extremely gentle, and made this as perfect as an experience as it possibly could be. I hope Dr. Gray reads this, you crying along with us, you asking to perform a Native American prayer over him, these are beautiful memories that helped to replace the awful memories of that night. I’m forever grateful to you, and I thank you.

I had to put Sasha down yesterday. but when I took her to them and spoke with them about her subsequently, they were the most compassionate people I’ve dealt with- my heartfelt thanks

We brought our kitty in on a Sunday from Pensacola. Our emergency vet in Pensacola had an eight hour wait so we made the hour drive to Niceville. As soon as we got there luckily there were only 2 people ahead of us, just like an emergency room for people, they triage! While we were waiting another cat came in who was in critical condition, so obviously he took precedence!! A lot of reviews complain of a long wait time, I had no issue because each loved one deserves the best care possible. Once we got back it probably took an hour and thirty minutes total to formulate a plan, financials, labs, X-ray, and wrap everything up. Everyone was very reassuring. Dr. Gray explained everything very well and even made sure we didn’t do unnecessary tests to save us money. Fortunately nothing was seriously wrong with our cat but nonetheless we got top notch care and peace of mind! Thank you for a great, comforting experience for a stressful situation!

They seem like nice people, but their priorities are a bit off. Our cat, a young mother of five three-week-old kittens, suddenly vomited blood and had bloody diarrhea. We called our vet but they couldn't see her and suggested we take her to emergency care. So we called the ER and told them what time we'd be able to come with the cat and what her symptoms were. They said we should bring the kittens as well. Okay. Thirty minutes later, we arrived, filled out the paperwork, and then waited. There was no one else in the lobby. The exam room doors were closed, so there were clearly other patients, but they didn't tell us anything. No big deal, it's a vet emergency room, we expected a wait. An hour went by before one of the exam rooms opened for us. In that time, two more animals arrived, both with the same issue - injured leg, but not bleeding and they were able to walk. We got in the exam room with the giant crate, momma, and her five kittens. Thirty minutes later, one of the vet techs came in to tell us they had other emergencies but that they would be right with us. Another hour later and I went to inquire about getting the momma cat a bowl of water and maybe a litter box, ya know, since she had been in a crate for going on three hours. I was told they can't give us water or food, but that they would see about the potty issue. Thirty minutes later, we were getting upset. Momma cat was getting upset, and we still hadn't been seen by the vet or given a litter box or any consideration whatsoever. I went to the lobby to see what was going on and discovered a couple had just brought in their dog who had been hit by a car. We were there for three and a half hours, our cat never received an exam, no vitals were taken, and for all they knew she could be bleeding out internally. Who knows? We didn't, and they surely didn't either. I feel bad for the dog and its owners. I hope the ER takes better care of them than they did us. As we left, the clerk suggested we might owe for the visit but she had to check. I asked why? She said because there was writing on the chart. Ya know, for the cat that never had vitals taken and no exam was done. I believe their hearts are in the right place, I just don’t think their priorities are.