Alta Bluff Animal Hospital

If you want affordable pet care and honest communication. This is not the place for you! Unfortunately, I had a very poor experience at Alta Bluff Animal Hospital. I was charged almost $400 dollars for a check up, heart worm prevention and 4 vaccinations for my 15 pound Aussiedoodle. I was told at that appointment that the vet would like to split up the vaccinations. I was told that it would be easier on my puppy to do 2 vaccines now and 2 later and that I would not be charged for splitting it up and coming in later. However, at my later visit for the rest of my vaccinations I was charged an additional $125 dollars. They did not listen when I explained what the vet had told me. They insisted on further payment. I don't recommend this facility.

This vet was very caring when we had to put my dog little guy down on 9/26 gave us time with him and to say good bye never rushed us. They handled everything with the cremation and getting him back was two weeks which is decent time. His box and card from the pet funeral home was very nice.

I love this place and the amazing care the give our 2 Doxies! They have been so gentle and kind to them, one of our pups has lots of issues and they are very accommodating in making sure we can get him in when needed! They are always so excited to see the pups and the staff is beyond kind! I highly recommend!

I highly recommend finding a different location for your pets. When first going to this establishment I enjoyed the front staff and the kindness of the vet techs. The veterinarian was also very welcoming and kind to my dog. After coming to a couple veterinarian appointments, I thought I could trust my dog with the groomer. When picking my dog up from the groomer, he was looking down, wouldn't open his eye, wouldn't leave his bed when coming home and was uninterested in his food which was an unusual behavior. Once my dog did open his eye, his eye was blood shot. I was able to call them as soon as they opened and they were willing to see my dog right away. The only thing the groomer was able to say was that my dog did not have a good time. The veterinarian was very casual about the situation and told me my dog would be better in a two week time period. The groomer proceeded to pick up my dog and called his blood shot eye "a fun party trick in the mean time." They also charged me for the medication for his eye. The medication he needed from coming back from their groomer. The medication seemed to work for a couple days but my dog started to not eat his food and closed his eye again. When trying to call Alta Bluff, they wouldn't get him in for a week. I had to try a different animal hospital location which had informed me that he was on the wrong medication and that his eyeball was gauged. By the time he was on the correct medication, his eyeball had taken a turn for the worse and he needed to go into emergency enucleation eye removal surgery. He had to have surgery at Blue Pearl Animal hospital who's staff was so kind and helpful. Alta Bluff was very kind when first going to their appointments. My biggest concern would be that they had a human moment and hurt my dog while in their care and not being to take accountability.

We have been using Alta Bluff Animal Hospital since Holly Berry was just a puppy. She is familiar with the staff (more so than me since it was during the pandemic). Recently, we had an ER visit with a follow up with Dr. Reinhardt. Being a nervous furmom, they were kind enough to work me into their schedule on a very busy Monday. I cannot say enough kind things from the reception staff (Taylor), and vet assistants (Joan). (I'm sorry I can't remember everyone's name). All of you were extremely helpful and considerate of my feelings. As well as the care you provide Holly. It is so hard to know who to trust when it comes to the care of your pets. In my opinion, Alta Bluff did go above and beyond the call of duty. They definitely have my vote of confidence.