Petfolk Veterinary & Urgent Care - Altamonte Springs

We love Petfolk! From our first visit we were impressed by the clean offices and caring staff. My cat ended up needing dental surgery and I appreciated how they walked me through it and showed me the dental suite. Dr. Speicher was kind and a wealth of knowledge with his experience. The staff kept me updated about the surgery, which helped calm this pet mom's nerves. Milo seems to be recovering well. We even went ahead and got their membership plan as it's a great deal that makes sense.

The best vet experience I’ve ever had. So knowledgeable, super affordable. Not to mention the aesthetic in there is so nice, it’s modern, clean and not your generic bland looking vets office. My favorite part is that the unlimited membership is such a shockingly low and affordable price and program considering sometimes I get so busy with other errands and task, that being able to make a virtual visit or even talk to the vets through the app without having to leave our home is a game-changer and life saver! I’m so happy I decided to try them out because I’ve dealt with a fair share of local vets in Seminole count and this one by far is my favorite. The vet tech was so sweet and patient with my crazy boy, and the Doctor was very welcoming and made me feel very comfortable talking about all my concerns for my babies skin. I’m so grateful for stumbling accross this gem of an office, when searching for new vets on Google ❤️

In the first photo you can see how my cat arrived at the veterinary appointment and in the second photo you can see in his posture that he already feels better thanks to the care they gave him at Petlock. Thank you for explaining all the procedures to me and answering my questions, without forgetting the kindness of all the staff and the delicacy with which they treated my kitten.

Today, Petfolk had the distinction of orchestrating the most horrific and traumatizing experience of my life as we had to make the excruciating decision to put our beloved 14 year old golden chow mix to sleep. We arrived at the appointment time and were greeted and then take to a room. Then, we were immediately taken back to the lobby from where we came to get a weight on the dog (the dog who can’t walk because he is going into organ failure). Once we got back to the room, the ‘tech’ started preparing a catheter port in his left front leg so that they could administer the drugs. This involved shaving part of the leg. Also I am holding him on the ground so that he doesn’t get aggressive. The tech seemed to have gotten the line started but then another tech came in to assess the situation to discover that there was a kink in the line. So then they unwrapped his tapped leg so that they could try a little higher on leg. During this time, the two vet “techs” in the room had a disagreement in front of us as to whether the other leg should be tried or higher on the same leg. So they went with higher on the same leg. So more shaving and then the port inserted. The port being inserted was followed by the most ridiculous tape job for an animal being put to sleep. Then they went to test the line. It wasn’t pushing. So they had to untape his poor fur and rescrew in part of the catheter. Once they did that they called the doctor in to administer the drugs. She squeezed a white milky substance into the catheter. Then my husband points out that the substance is allover the floor, not in my dog. They weren’t even in a vain. From there I suggest that we switch legs. So I reposition myself to support the dog from the other side as he is distressed and thrashing about. At this time I ask if there is a sedative that we can give the dog as he is obvious uncomfortable and in pain in his final minutes and this process was taking way longer that expected. Dr. McKenny stated that she didn’t know what meds they had at the facility. Ok…. So then, I inquired from the techs who were in the room to see what they had to ease my dogs pain. Not sure why I to communicate between people in the same room who room at the same place. We got NOTHING because this isn’t a place that supplies meds apparently. So now we are on the right leg. I am holding the dog on the floor. The tech next to me asks for permission to have physical contact with me which was an odd thing to say as we have already been sitting on the ground with my dog. The first tech tried the right leg UNSUCCESSFULLY. At this point I am loosing it. It is beyond upsetting to see your dog suffer more than he has to. He is thrashing about and apparently in pain. So then all of a sudden the Vet, Dr. McKenny decides to show up! She literally says to the two bumbling techs, “I know you guys like this catheter method, but can I please just put this dog to sleep. The dog is stressed and she is stressed. Let’s just put the dog down.” Excellent idea Dr. M. Why the hell didn’t they do that in the first place and why is a VET asking for permission from a tech? Who is in charge? This was a cluster. So then the vet, Dr. McKenny goes to administer the shot which is now in his back leg, and right before she pushes it in the tech to my left stops the vet, “Dr. McKenny, are you really sure that you want to use that gauge The level of miscommunication, disorganization, and complete lack of authority and leadership was utterly shocking. My husband and I are seriously and severely emotionally traumatized but what occurred today. We’ll be consulting legal counsel to determine damages.

Amazing service, I cannot believe the effort and support to help my very old (22yo) puppy. He has made a drastic improvement. Now back to walking, eating and moving around. Thank you so much!