District Veterinary Hospital Brookland

From the 1st visit (after I adopted my cat) to the last visit (when my cat passed away), District Vet has been very helpful, professional and responsive throughout the 7 years I dealt with them. Dr. Hassell and the nurses seem to genuinely care about their furry patients- I always felt my cat was in good hands. The front staff are usually friendly and proactive- meaning they make sure all customers have been taken care of or they’re cleaning the hospital. By the way, the hospital is always clean and in good condition. When I email them, they always respond. I never had an issue with them. If I ever get another pet again, I’ll definitely go back to them. They even work with the cremation place so you can pick up the ashes there instead of driving 2 hours way.

I took my pets here several times. My dog is sick and I took him in. He got medicine and the vet said to call if he didn’t get better. After 10 days of him not getting better, I called back in for help. The receptionist told me to send an email and wouldn’t leave a message for the doctor to call. I send an email and wait for a call back. After 48 hours, I call and ask for a response. The lady who answered asked if I wanted a call back from the doctor and I said yes. They had not read the email before I called because she indicated in the notes. I still had no call back after several days. I called back myself and said it’s an emergency now because my dog is sick. They said they can make an appointment for me but it would be 3 weeks. They put me on a cancellation list. All I wanted was to be called back by the doctor. What’s so hard about that? I doubt District Veterinarian Hospital cares about pets. My dog is very sick and you just say make an appointment instead of calling me back to figure out options?! Then you say an appointment is 3 weeks away and good luck. Find a different place to take your pet. They don’t care. Also, I would like a refund on the medication that did not work. Why is the answer to prescribe medicine that doesn’t pertain to the problem?

So, so, SO expensive, with no discussion or even options given for people who aren't able to afford their care. Anywhere from 3-6 folks at the reception desk doing... what? Talking to each other? I had to follow up repeatedly to get any information on my pet while they were in hospital (did not get the calls I was told would come). The internal medicine vet that eventually saw my pet was very good, but I hope to never need to come back here again.

We've been coming here for years and the staff are very friendly and accommodating. My dog doesn't like vet visits and resists going to get his shots but the staff exercise patience and extreme care with him. Thank you.

Phenomenal first-time experience. Picky about vets, been spoiled with good ones in the past and was told there are not many to choose from in this area. So happy and relieved to discover District Brookland. Was struck by the combination of two things -- sincere kindness and clear expertise, exhibited by both Dr. Jordan and LVT Anastasia. Genuinely kind people, lovely with our cat, with a high-degree of well-communicated proficiency. Also, refreshingly transparent about pricing and necessity treatments versus "lifestyle" luxury treatments -- no up-selling and clear distinctions made. Grateful to have found our new vet!