Banfield Pet Hospital

I have been with Banfield over 10 years and this is absolutely the worst I have ever had the displeasure of dealing with. They never call you back. You have to hound them to pick up simple medications. They leave you on hold for 10, 20 minutes I’ve had to call them back while still having them on the other line and they still act like they don’t know who that they were speaking to!! the most unprofessional Dr. West will never get back to you. She’s always in surgery or she’s always out of the office they only have one doctor what what kind of practice does this? This is completely unacceptable. They even recommended that I go to another Banfield so that I can get my medication for my pet faster. Who does this seriously avoid them if you can can!!!!

I was hesitant to use Banfield because the brand is a big corporate national chain, but the staff at this location gave me the personal service and care of a kind neighbor. They could not have been more professional, courteous, and accommodating. I highly recommend them.

We sent my dog here several times and had a fine experience. The poor rating is really because it has been impossible to contact anyone at this location about my dog’s prescription. She has bad allergies and has a prescription for apoquel that is on monthly order at Chewy. I got a notification that she needed to be seen again before another refill. Her next check up is not for another month, and there sure are no openings any sooner than several weeks from now. I have been calling for DAYS trying to reach someone about the prescription refill. The first time, I was put on hold for 15 minutes before I was forced to hang up due to a meeting. The other 5 times I’ve called, nobody has picked up the phone. I left a message on Tuesday and still nothing. She is almost out of her medicine and she will then proceed to be so itchy that she will clip her own side fur itching. Ridiculous that it is this hard to get in touch with her provider. We will be moving to another vet that is more responsive.

We made an appointment (2 month wait time) for a dental cleaning. The morning of the cleaning, I dropped my dog off. At drop off- no concerns were noted. And more importantly they completed intake and TOOK MY DOG. Several hours later I received a phone call that my appointment no longer existed. The vet claimed I had cancelled the appointment- but could provide no records. I wonder why they completed intake for an appointment that didn’t exist? When I went to pick the dog up- I was charged $75 for that phone call. Because it “took time out of the tech’s day” I am filing a complaint with the Better Business Bureau and disputing all charges. Please do not trust the business practices at this company. They cost me a day of time off from work. My dog spent the day in a cage for no reason, they swindled us for money, and my pet didn’t receive the medical care that he needed.

I regret not reading the reviews before ever taking my puppy here!! It all makes sense now. Besides being impossible to reach my problem stems from trying to access my "DNA" results for my pup. My dog received an DNA test here (which is included in her Wellness plan) in early March here it is June and I still have not heard anything back. What really bothered me was the lack of professionalism, lack of effort and the disrespect I received from the manager Erica. As someone who pays a monthly wellness plan for my dog I am not satisfied and truly unhappy with the service received.