Monroe Animal Hospital

My puppy, Elvis, recently had his first appointment at Monroe Animal Hospital. Our experience was significantly positive compared to his previous "care" at Countryside Vet in Shelton, CT, where we had ongoing negative experiences. On the day of Elvis' appointment with Monroe Animal Hospital, I felt nervous, uncertain, and wary due to our previous encounters at Countryside. To my relief, I was RELIEVED to discover that Monroe Animal Hospital offered such a warm and positive experience for Elvis and me. Dr. Burg and Sara provided him with outstanding care, consisting of a proper, thorough, and gentle examination of Elvis without using negative reinforcement. Elvis, who had previously shown signs of distress during check-ups at Countryside, felt safe with both of them. I noticed a significant change in his demeanor, a clear sign of the positive impact of Monroe Animal Hospital's care. I am incredibly grateful to Monroe Animal Hospital for making us both feel secure and taking such phenomenal care of Elvis. If you're looking for a veterinarian, you won't want to take your pet anywhere else—trust me!

I’ve never met someone so perfect for a profession as Dr Burg is for his. We’ve been patients of his since 1993. He has treated 6 cats of ours over the years. He and his team go out of their way to offer help in difficult circumstances. They are compassionate and creative and help you to make reasonable decisions in emotional times. So caring and calm. I fear the day that he retires.

Dr. Burg (and at points Drs. Waldo and Sackler) cared for my dog from 8 weeks and then for years at a time for his 14 years (I had moved in and out of the area a few times, but always came back to this practice). Dr. Burg performed surgery on him twice when he was younger. He was last seen in the office a few months ago so his care there was up to date. Several weeks ago, I had a true emergency at 8am on a weekday: my elderly dog had collapsed and I could not get him up. I called the office in tears (knowing I’d likely need to put my best friend to sleep) and was flatly told by the receptionist that Dr. Burg had no appointments that day, but that she’d leave him a message and call me back. I called back to follow up an hour later and same cold, flat response. I asked if Dr. Burg was in the office that day—he was—and she apparently was unwilling to ask him directly (“Like I said, I left the doctor a note”). There were no other relief staff available at the practice that day. My dog died that day, at an emergency facility that did not know us. I never received a call back from Monroe Animal Hospital. There are two clear issues here: no emergency appointments in the schedule (I called immediately when the office opened that day) and the cold response from staff. It’s worth noting that I was not an overly demanding, verbally abusive client on the phone—I was kind and communicated the issues my dog was having very clearly. I’m more than disappointed. I am in healthcare myself and am well aware of the demands that the pandemic has brought to the industry and staff being stretched. But this practice that saw my puppy for the first time 14 years ago gave me the cold shoulder when he and I needed the care the most. I’m getting a new puppy soon and I can’t bring him back here.

We have been with Monroe Animal Hospital since they first opened many years ago. I cannot express the gratitude we have for Dr. Burg, Dr. Waldo and their staff. Dr. Burg is brilliant and has healed all of our pets over the years. He is always very calm and loving and we appreciate he uses conservative measures first. I would never go anywhere else! Dr. Burg and his team are the BEST of the best!

I have been taking my dogs to Monroe Animal Hospital for nearly 15 years. The staff is always friendly and I always leave feeling my pets got top notch care. One of my dogs even gets excited when I ask "You wanna go see Dr. Waldo?" Love it!