Shore Haven Veterinary Hospital

This was my cat, Willow’s first visit with Dr. Wayne, as we’ve recently moved to the area. First, the environment is very clean and spacious. The exam rooms look like little houses on the outside (so cute and inviting). Willow was so calm as we waited. But when the tech, Jesus, called us in, her other side emerged— anxious Calico. She was growling, hissing, spitting, shaking, ears straight back, pupils fully dilated, you name it. Jesus was impressively knowledgeable and had a professional, yet personable and warm demeanor. He mentioned having worked with big cats (tigers, et al), so I’m assuming Willow’s “hissy fit” was nothing by comparison, and he treated her with mindfulness and compassion. Dr. Wayne and Jesus were both very attentive to the emotional needs of my kitty. Jesus actually spent most of Willow’s appointment sitting on the floor in an attempt to ease her anxiety. Dr. Wayne eventually joined him on the floor in hopes of making her feel safe. Unfortunately, Willow’s anxiety was too far gone for her to sufficiently relax. Although they COULD have proceeded with the examination, they determined that they didn’t want to chance traumatizing her further and creating a negative association with being there. ***As a side note, at Willow’s previous vet, they NEVER showed compassion for Willow’s anxiety. The tech would just throw a towel over her and pin her down as the vet did her thing. Once, they took her into a back office while I waited in the exam room for them to trim her nails, until I heard Willow let out a BLOOD CURDLING SCREAM, and I barged back there, looking for my cat, but by the time I found her, they were done. So I KNOW Willow’s more than a handful, and I SO appreciate the extraordinary way she was handled by these two professionals.*** Dr. Wayne gave me a 30-day supply of Purina Calming Care— the box reads, “May take up to 6 weeks for full effect,” but Willow has chilled out and is sleeping after the first dose (granted, she may be exhausted from the tantrum she had at the vet). He also gave me a bottle of Gabapentin to calm Willow down next week before our 2nd attempt at her 1st appointment!

Lobby is beautiful, it’s a very nice place! The doctor was attentive and listened to all my comments and concerns for my pup. She was very knowledgeable. The tech was extremely kind and you can tell she loved the doggy attention. Love the staff! Just for an appointment it is almost $100 ($96) it’s outrageous. It really makes a difference to the bill. Pet health is just so expensive that I understand why one can barely afford just to bring their pet in. I mentioned a smell on my girl and the doctor checked her glands. I didn’t know they charged that much to express glands which is $40.95!!! Had I known it would be that much, I would have said forget it! The groomers can do the expressing for $5. They should really let owners know about that pricing before they go ahead and perform it on their own. Im glad they didn’t charge for all the treats that were given to my girl. Other than the crazy prices, the place is nice..

Terrible Experience taking my bull dog today for her annual visit. First the Vet Technician reviewed her chart and as she asked questions and had no idea of my dogs history while she was looking right at her chart. Next the Vet came he just looked at my bull dog without listening to her heart, check her eyes or ears. Just said she looks ok. He tried to squirt a vaccine in her mouth but half just squirted all over the place. He decided to take her to a separate room to give her shots and clip her nails. He came back in minutes saying no he couldn't clip her nails and said u can come back we will give you a senadative. When I went to pay I was told then told the Vet was not only able to not clip her nails he could draw blood for the heart worm test. So now I asked what did you do to my dog. No checking her vitals no blood trsr no clipping her nails. Why would I go back and drug my dog because they were incompetent. I have no idea what they did to my dog to upset her and unable to manage her. I never had an issue with her previous Vet. Why do they take your pet to another room so you can't see what they were doing. It cost me $271 and I don't trust that she got all her shots Now I need to find a new Vet to get her heart worm tests and pay another office visit. Please don't trust this Veterinary Hospital they had no idea what they were doing. My poor Dolce terrible Vet.

Wonderful staff great people very caring. I don't have anything bad to say about this. Place, thank you for being here for me and Mittens I get anxiety when not together, and they make it possible for me to go in the back with mittens.

It was a great experience. Our first visit today went very well. I felt welcome as soon as I walked in. They made my dog feel comfortable and explained everything in detail. I think I found a new vet.