VCA Cromwell Animal Hospital

In our moment of need you were there for us. It was closing time but our cat had just been struck by a car and we had just moved here and didn't know where to go. Our new vet wasn't answering. You said come in anyways we will wait. And you handled us with care and concern. From start to finish. Thank you.

Let me just start my review by saying we LOVE the doctors and techs here. They are so great with our beloved pet, and we truly feel that overall this is a great veterinarian office. This review is regarding the *grooming* service specifically. The experience we had with the grooming service unfortunately does not reflect the positive feelings we have about the vet. Firstly, when we booked an appointment we were advised that a sample needed to be dropped off for testing prior to them being able to perform the grooming. This was fine but we weren’t told at any point how much it would be, and it came out to $75. We of course knew it would cost money but it just seemed strange nobody told us beforehand. For some that’s a significant amount of money so a heads up would have been nice. Secondly, we were not a fan of the groomer or her ‘bedside manner’. She didn’t introduce herself to us when she came out to meet us in the lobby, and she didn’t address our cat or say hello before unzipping the carrier to reach in and touch her. Most people who work with animals would understand that the vet can be a stressful environment and being immediately poked and prodded by a strange set of hands may have not been the best way to begin an interaction. It may seem nitpicky but usually someone who is a service provider for animals introduces themselves to the animal for comfort and safety reasons prior to handling them. The final bit that was bothersome is that at no point were we told that we could not be present for the process. It would have been nice to know prior to booking the service and paying for the sample testing that we wouldn’t be able to be in the room to comfort our cat as this was an incredibly stressful situation for her. In all honesty I did not feel very comfortable leaving her there with the groomer given the interaction we had before being told to come back ‘in a few hours’, but the fact that we trust the techs and other staff at the office was the only reason we left her. That, and the money we’d already put down and likely a penalization fee if we’d cancelled last minute. Ultimately the service got done; she is a long haired cat and had some matting so that needed to be taken care of. She was pretty shaken up by the whole thing when we picked her up. All that was done by the groomer was shaving of the matted areas and there was no styling or anything additional done and it still wound up being $102, which seems exorbitant so the value of the service was also not great. It seems a lack of communication, and general tone of the groomer herself, could use some improvement to help both the people and animals that use this VCA for grooming services to feel more comfortable.

Tremendous. The entire staff is caring, friendly, and responsive to my concerns. They are taking great care of my dog, Grady. (:

Over the years I have had 5 precious dogs all pure except for Otto a rescue Dobi mix. I have gone there for over 40 years.Last week I called for an apt for Otto He couldn't walk and had an infection in toes that was beat red When I called for an apt I was told they for over 40 years.Last week I called for an r 40 years.Last week I called for an in detail what's was wrong could they get me in at any point before then. Was told no.Dr Fatinie was also not available to talk to.Iasked to have him call us...but he never did.I called again and asked for any Dr to see him.Again told

Staff is great, and you get top notch service without breaking the bank.