PETS Emergency Hospital, A Thrive Pet Healthcare Partner

I brought my cat, Gus, here over the weekend. Everyone I spoke to was so kind and compassionate. I was well informed with pricing up front, and they were completely transparent with their practices. Unfortunately, Gus was much sicker than we expected, but I felt I was given all the information and given all the necessary options to move forward with his care. I am so thankful for everyone but specifically the tech Lindsey and Dr. Dunn. They are angels on earth for what they do. I will miss Gus forever but feel relieved that he was treated with love and care on his last day.

If I could give you ten stars I would. The compassion and care from your staff today was outstanding. Not just for my dog but for me as well. They took amazing care of Junior after a dog attacked him. They saw us immediately and put together a plan and a quote. Obviously it's more expensive to go to the emergency room but my pup needed help and they jumped into action right away. I'm sure they have seen cases way worse than mine but I think they gave the best care we could have ever hoped for. Thank you guys again.

I gave one star because they are open 24 hours. If you need emergency help they’re open but you better have a big bank account. The after hours bill I got for my dog was somewhat expected over $1400.00. I was told for a follow up check and bandage change would be free ( same for stitches removal ), after check and bandage change ( listed as small on receipt) had a bill of another $160.20. I won’t be returning for stitches removal, will find another option. $48.00 to check stitches and $112.20 new bandage. ???? Reply to your response: Anyone with common sense can read in your response, the near bait and switch technique in your charges. The only part of the follow up check that is free is “ the removal of the bandage “ ( which is the only way you could check the stitches ), nobody told me that there would be a charge to look at the stitches and replace the bandage ( $160.00 ) until I went to leave. This money gouging technique is not going to work on me for stitches removal.

If I could rate higher, I would. Though the team at PETS Emergency Hospital saved our dog’s life, I’d think just as highly of them if she hadn’t made it. The care and compassion that they showed to our pup AND our family, their thorough and frequent communication, their flexibility, and their no-judgement attitudes made a stressful situation into a manageable one. Dr. Dunn and Dr. Roman both were so wonderful. They made time to update us regularly but also took our calls and answered questions at all hours. Every vet tech was friendly and kind. Thank you from the bottom of our hearts. As a side note, I was pleasantly surprised by the prices but maybe that’s because I’ve paid more for emergency vet services before and I work in the emergency medical field so it makes sense to me why an emergency medical service is more expensive than a regular vet clinic. I have read many of the negative reviews and most of them are upset about fees - sorry to say, but no business runs on hopes and dreams. The staff here proves through their actions that their work is meaningful to them - but they can’t be there without money to run the place. People, use your heads. It isn’t money grubbing. It’s reality.

I'm sorry but payment before care is pretty insensitive to both the animal and their owners. Pets are like children to some families so imagine having to take your child to the ER and they told you that you needed to pay over $200 up front before they would even see your child. They say it's due to increased pet abandoning but if I'm bringing my pet here then I'm more interested in getting them healthy then I am in getting rid of them. We had to leave with the hopes that our pup would survive long enough for us to find another more caring and sensitive option that isn't financially motivated first.