MaxFund Wellness Center

The young women at the front desk were kind and friendly. I wish the vet listened better. I liked her in general, but felt what she wanted to say was more important than what I was trying to communicate. Super expensive visit for what was done, I felt.

My first visit at this clinic was good and the female doctor that I saw was very kind and helped my dog with his issue. However a month after I had taken him in and he finished his medication I was told to call to discuss the outcome with one of the doctors. So a month later that’s what I did. After the first call, I didn’t get a callback from the doctor right away, and gave them the benefit of the doubt by giving them 2 days to call me. On the third day I decided to call and ask to speak with a doctor again, but had to leave a voicemail because for some reason no one can answer the phone ever even though there have been 2-3 people up front each time I’ve been there. Finally got the front desk to call me back and I could tell the person hadn’t even listened to my voicemail because she was trying to schedule an appointment. Once she finally listened she said she’d let a doctor know to call me back that day. Well I was never called so on the 4th day from my first phone call I called again and clearly I was upset from my tone in my voicemail but never rude. That afternoon one of the male doctors called me and was less than pleasant. I felt as though I was burdening him by calling because my dog needed something further done as he was not doing great since finishing his medication. The doctor told me his plan and allowed me to ask one question before he quickly hung up. He did prescribe more medication for my dog, however I’m frustrated that pricing wasn’t communicated with me because when I picked up the medication I was not expecting to pay the price I did for this being a “more affordable” vet clinic which is the only reason I went here in the first place. I have never been treated so horribly by a vet clinic or had so many issues. I would rather return to the original veterinary clinic that I was taking my dogs too instead of going some to a place where I feel like they only see me as a walking dollar sign instead of truly caring for my dog who is MY baby. I would recommend ANYWHERE else than this place

We set up an appointment for our cat to have dental work and they said that's what they would do. I let them know when we dropped her off that she had a mass that needed to be looked at and biopsied. I asked them to start at the beginning with teeth and mass and to go from there. I had not really given permission to do everything else. I feel like they ignored me. What they actually did was charge us for rabies and boosters and checked heart and kidneys, sedation and physical exam.The doc came in and told us that they needed to take X-rays of a mass in her abdomen before they fix her teeth, so why charge the other blood tests if the mass might be malignant? We payed 542 dollars for things we didn't ask for. If they were fair, they would use the money we have given them for her x-ray. We also thought that Max Fund worked with income. If they ever did, they don't anymore. We were given paperwork to call certain charities. We don't have the money for the care that our Mama needs and we definitely won't have it if we continue to be price gauged. She has lost so much weight and is very much skin and bones. We feel all her ribs and can count the bumps on her spine. I feel like they could see how skinny she is and that her teeth needed work so she can eat. I don't know how that would be overlooked.

There are three buildings, one is the Wellness Clinic, one us for cat adoptions and one is for dog adoptions. Parking is terrible and Inca St is under construction at the moment. There is severely limited handicap parking, only one spot, and an employee in the clinic requires use of that spot. But other than that, the services are exceptional and the people are great.

I can’t thank the staff here enough for taking such wonderful care of my baby boxer boy, Kylo, during his neuter. He bounced right back, and is healing perfectly. Thank you for making this process easy, stress free, and affordable for our family. The nail trim also looks great! He needed it. You guys are amazing!