Mountain Shadows Pet Hospital

I've been bringing my pets here for over 5 years. Recently my dog was seen in the ER and I called to make a follow up appointment with vet for surgery. I left a voicemail and they called back to tell me they legally had to wait for ER to send over paperwork before they could even make an appointment to discuss surgery. I called the next day to follow up after the ER confirmed they sent the records, left another voicemail, and have never heard back since (over a week ago). I've been skeptical about continuing to come here since Dr. Wilson left but now that my calls are going unanswered regarding my dog needing somewhat urgent surgery, I will be looking for a new vet for my pets.

Great staff awesome service,squeezed my dog in for the first time and gave great care. . Thank u

they are cheap for a reason. I brought my dogs in less than two months ago for a yearly wellness exam. They didn't look at their teeth because that isn't part of the WELLNESS exam....? Now they want me to pay for another visit to have them do what they should have the first time. The wellness exam consisted of them taking the temperature, listening to their hearts, and checking their lymph nodes. That is why they want you out of the room. The woman I spoke to, of course had no idea what I was talking about and insisted on my paying for another exam. I asked her to look me up, she asked for what dog. I told her both of them and said their names. She tells me there is a note saying the doctor looked at their teeth. I told her he didn't. She then says "We don't open the mouth up. We just take a peak." I tell her the teeth I'm referring to are in the back. She tells me I'll have to pay for another exam. I told her I should pay another almost $80 for something that should have been done the first time? "The exam is $37." I have two dogs. She then tells me I said it was for a specific dog. I told her no and that she asked and I told her it was both dogs. Either way, it doesn't matter. Why should I have to pay for something you didn't do. "Well, we did do it." You just said that you don't open their mouths. The tooth I'm talking about is in the back. I ask to speak to the doctor and she hung up.

The staff and doctors at mountain shadows have been great with my girl. She has had a few recent health issues but everyone there make her comfortable and not stressed. I've had bad vets and I can say that these folks are amazing. I have no doubt about their capability and trust their decisions. After all, my dog is my family and I want the best care for her the same way I would want the best for my human family. Would I return and would I recommend? Yes and absolutely yes!

THEY DON'T ANSWER THEIR PHONE AND THEY DON'T CALL BACK! And the email address on their website doesn't work. I edited my previous five star review to one. We had been to this clinic a few times with some of our animals and they were fine. But recently one of my dogs got a clogged nose. I called the office four times over the course of a week, left very detailed messages, and no one ever returned my call. I got GHOSTED by this vet clinic. I ended up taking my dog to the ER.