Jefferson Park Veterinary Clinic

Dr. MANDELL is cool. I have a lot of cats and she really works with me so i can give them the care they need.

I've been using Jefferson Park Vet for 3 years now for my 3 year old dog and my 8 month puppy. They get the job done but there are a few reasons they don't get 5 stars . The first is the vet said my at the time 3 month puppy was rude and not well behaved and was more judgemental more than encouraging of working on these behaviors.The second reason is the receptionist Tina I spoke with on the phone was very rude to me on the phone when I asked questions about previous estimate I received there and she told me it expired and would have to get a new spay estimate. I asked if I could know what it was previously and she told me the estimate was gone. She wouldn't let me speak without cutting me off and overall she was not very helpful and very rude. I was able to set the spay appointment and then asked if she can get chipped as well and she told me I can ask when I come for my appointment. I'm not sure if Tina was having a rough day but I definitely didn't deserve for her to take it out on me with the attitude and rudeness. The next reason is regarding my experience with using Care Credit at this office. I had an appointment for my puppy and when it was time to pick up I got the bill and paid through the app because I did not have my card and do not live close by to go get it. Given the receptionist was newer it isn't totally his fault, but I feel like someone in the office should have had some information on using Care Credit account. The problem I had was I paid through the app but the receptionist said they did not receive it. I showed them the confirmation on the app which was not good enough. I then called Care Credit customer service and they confirmed it went through as well and recommended the Vet call to confirm themself. Which they did and still told me they cannot confirm it. They basically held my dog hostage for almost 2 hours then the receptionist finally called and said that they had confirmation and they said didn't log into the Care Credit account to check. I was very upset. The final reason may not be such a big deal because I'm not sure how the process was before COVID, but I don't like that I have never been able to walk into the office. It makes me nervous leaving my dog anywhere let alone in a place I can't even see for such a long time.

Dr. Mandel at Jefferson Park Veterinary Clinic cares about your pets health and well being... She was willing to get our chihuahua Gabby in for dental surgery with-in 10-days removing 3-teeth after our regular vet declined treatment due to Gabby's age of 16 (they recommended a dental specialist which required waiting 6-weeks for a basic exam and then another month for a surgery date). She has also called and texted several times to check up on her progress and given further recommendations for her care in the past 3-days. I have know Dr. Mandel for over 25-years and I can't recommend her and her staff enough...a place you can trust to have your pets best interest at heart. PS: the procedure was also fairly priced vs. other quotes we received.

Dr Mandell and staff, at Jefferson Park have went above and beyond in caring for my animals. I was looking for a new vet, after seeing one that, at best, was disinterested in addressing any of the concerns I had for my pets. I was nervous about trying a new vet, but am so glad I did. If you are looking for a vet that is fully invested in the well being of your animal, then you should try Jefferson Park. Dr Mandell addresses my concerns and actually takes the time to explain things to me, so I understand exactly what and why we are doing something. I appreciate the care I receive here, as well as the care my pets receive- from all of the staff.

Disclaimer : 4.5 because it is very pricey. Dr Mendell basically brought my cat back to life! My Maggie had a severe vitamin deficiency that had caused her brain lesions. Dr. Mendel listened to what I had to say and didn't disregard me. She was able to turn around pretty quickly and now Maggs is more lively than she has ever been! I would recommend Dr Mendel and Jefferson Park Veterinary to anybody!!