ACCESS South Bay

My bluenose staffy had a squirrel scratch and bite her nose. I called beforehand to let them know we were coming ahead of time. They were all very kind to us. Being that it's an emergency room, we had a 30-60min wait which was reasonable. They treated Lola so kindly and the cost falls into the typical range of emergency care for pets. They provide excellent care and the staff is kind and of course loves dogs! I have returned since then for other care and highly recommend this location.

I am so grateful to ACCESS South Bay. I had to make the toughest decision to put my 18 1/2 yr old toy poodle down. They were so empathetic and kind to me. I know they see a lot of pet owners come through but they still took great care of me and my fur-baby. They allowed us to spend as much time as we needed with each other as I said a tearful goodbye and before she drifted off to a peaceful sleep. Now both my fur babies are together again.

My beautiful old dog was desperately ill and I was desperately upset. Access not only cared for her but me too! Nicole was amazing and I was allowed to visit my doggy. I feel my dog received better medical attention than most MDs provide their patients!!!

I had the unexpected experience of needing to use the emergency services of ACCESS South Bay. My dog suddenly became extremely ill while visiting LA from out of state. I was brought to ACCESS by a kind individual who works at another veterinarian office and recommended ACCESS. The staff at ACCESS triaged my dog immediately without question and stabilized him. They did a complete and thorough workup and stayed in communication with me the entire time about their findings and plan. Dr. Tam was incredible, smart, kind, and compassionate; as was the entire team there from the front desk to the nurses, techs, and the criticalist. Dr. Tam was honest and professional the entire time. I cannot say enough good things about their care and services for both my dog and myself. Unfortunately, my dog did pass away there that day, but I know they provided him with a dignified and compassionate passing. Their aftercare services with Hearts & Halos has been wonderful as well.

While I will commend the staff at the front desk and the facility highly on the friendliness and ease of care during a scary time. I truly appreciated how helpful and accommodating the front desk staff was when bringing my pet in. As for the scare tactics and RIDICUOUSLY expensive care the actual doctor recommended...that was sorely disappointing. And then the level of customer service I received from the doctor and care team when I refused to pay 3K for observation, and potential care, as needed...as the hands down WORST experience I've had at a vet. The implication that if I didn't agree to the minimum three-thousand dollar recommendation, I was pretty much murdering my dog, and having to sign a release to stated I could take my pet to a "low cost" facility was demoralizing and traumatic! My 12 year son BURST into tears when the doctor told us that if we didn't leave him there...the puppy "would most likely not make it through the night" is the worst experience I've had. News flash...5 days later, my puppy is happy and healthy and didn't die! This place is good if there's a true emergency with your pet, and you have NO WHERE else to go. The price tag, and subsequent judgement and decrease in customer service was definitely a put off for me....NEVER AGAIN!