VCA Community Companion Animal Hospital

It saddens me to leave this review since I've always liked this hospital, but I was so disturbed with what happened today I feel compelled to write this. I've been coming to this hospital for many years. This is the hospital I brought my dog (before she passed away) and now where my wife and I bring our 2 kittens. Our kittens had their spay and neuter surgery today. A month ago, we were told Dr. Pavlik would be the one performing the surgery. We had never met him, so we scheduled a call so that we could feel more comfortable about entrusting our pets' health and well-being in his care. He spent time on the phone addressing all our concerns, and we also learned he has over 30 years experience. My wife and I felt reassured and comfortable moving forward. We find out today (after the surgery has already been completed) that a new and inexperienced vet was the one who performed the surgery. Not Dr. Pavlik. I couldn't believe it. My wife and I agreed to an experienced doctor whom we trust to perform the surgery. Dr. Pavlik said he supervised but that is not the same. Had we known it was going to be an inexperienced doctor, we would've looked elsewhere, even if it meant for a higher price. We weren't even given the courtesy to be notified our vet would be changing. I wanted to just let it go because I always had a good experience with the hospital, and I did my best to write this review in a neutral tone, but what happened today was so extremely disappointing. They said the office manager will call us on Monday but at this point I don't even know what they could say to make things right.

I have loved this place for the past 25 years with all of our pets taken well care of. Unfortunately, we have to move on because it was very disappointing to hear that I could only get an appointment on August 22 (7-8 weeks away). I called a few months ago and same thing. I don’t feel like my years of service was rewarded in any way and it is more than a little frustrating.

Staff are rude, I couldnt plug in credit care correctly and she was like “is there anything else you don’t know how to do” and they looked very unhappy. And the shadey rude snarky ‘jokes’ theyd make.

Yea, we've been taking our pets here for years and now I want to find a new vet. They have too many clients apparently. They won't see your pet for 3-4 weeks, the other option is you can drop your pet off in the morning and they will keep it all day which I am totally not comfortable with. It's been this way for probably a couple years or so and I'm over it. As a long time client even I cannot recommend this place, there has to be something better out there.

I called to see if they could see my dog who had an urgent injury. The staff told me they would not be able to see her for 2 weeks. I was told to take her to urgent or emergency care instead. I took her to emergency care and they would not see her because they had too many animals who had more urgent needs waiting. I got the same response at urgent care. I have been taking my animals to VCA Community Companion Animal Hospital for 10 years and have spent several thousands of dollars there. I won't be taking my animals there ever again. The staff are rude and take an "oh well" attitude with clients. It would seem that the hospital really doesn't care about the animals who come there for care.