West Lane Pet Hospital

I went for the first time the staff was really nice my dog 🐕 is nervous and he was shaking but everything was fine he got the nail trim and the rabies vaccine the price is reasonable compared to other places they accept walk-ins

When I showed up for my appointment I came to a room filled with people That were getting there animals vaccinated. Then I proceeded to wait another half an hour . During this time the only thing they seem to be carrying about was swiping credit cards like it was a giant infomercial Or seminar that they were selling . All they cared about was swiping those credit cards. At this point I was calling other vets trying to find another place to go. Finally the doctor saw me outside with my animal.He figured out the problem. His money hungry receptionist. Try to administer a shot to my animal and had the wrong needle. She was very inexperienced and finally got the right needle to administer the shot. She was not willing to go over the cost of everything with me nor was she voluntarily disclosing the cost of each item. At this point I just wanted to get the h*** out of there with the animal. But here's the kicker she knew. I had a coupon but charge me the regular price for the office visit Five minutes after the transaction I asked her did you charge me the coupon price for the office visit or the regular price? Well of course the greedy little b**** charge me the full price for the visit. When I asked her to adjust it stating that I did have the coupon she refused to. What kind of place refuses to honor their coupon or adjust the invoice while you are there? Stating that she had already rang up the invoice therefore there was nothing she could do. Are you kidding me? This moronic idiot who couldn't even Administer a shot to my animal in the correct manner was refusing to honor the coupon. Stay away from this place they lack ethics. Do yourself a favor . Find a veterinarian who is not going to scam you.

My favorite vet. He is amazing. Staff can be rude at times. Not all of them but Some can use customer service skills.

Such a great vet, their clinic smelled clean and they had candles lit.. You can tell they actually put an effort to make it smell good.. The doctor was very kind, and ethical. I am so glad I went with this clinic. No second opinion needed, three days later on the recommended medicine and my beloved pup is doing so much better.

I came to West Lane Pet Hospital because my normal vet was not available and I did not want to wait to have my dog checked out. The doctor was very quick to say things could be wrong without really checking out my dog which is fine as I assume he was going off my description of things. His assistant however was very rude and pushy. I suspected my dog had a UTI and they recommended a Urinalysis and bloodwork. I asked if we could start with just the urinalysis to rule out a UTI (and avoid paying an additional almost $300 for bloodwork if that was all it was) and she became very pushy. She then went to ask the doctor and I could hear them speaking and lugging about my questions for antibiotics and not doing the blood tests. Maybe she was having a bad day but I opted to go elsewhere and my dog in fact only had a UTI and is going great!