Blue Cross Veterinary Hospital

Very smooth operations from start to finish. Doctors and staff are very attentive. Extremely comfortable and confident with the care provided at Blue Cross Veterinary Hospital. We’ve moved further away, but still bring our pets here.

The staff were super friendly and very informative. I felt like my puppy was in good hands here.

I am so happy that I changed vets to Blue Cross. The attention and extra care and concern they give my dog is something most responsible pet owners looks for. The staff are great, friendly, and knowledgeable. The doctors are thorough, patient, and trusting. I trust that I am getting the best opinions and treatment plans for my little guy that has some special needs.

It's my absolute last visit after 20+ years at Blue Cross Vet. Prepaying for the following week's appointment - first red flag. Second red flag - without an explanation - my dog is taken from Waiting Room - one customer and no other animals present. After a 25 minute wait, I ask the person at the desk 'Where's my dog?' Weigh-in/vitals are usually a few minutes. I am told the doctor is examining my dog, privately. This is not standard protocol for vets. Unacceptable separation given my dog is stressed and in pain after sustaining a leg injury and further explanation is essential - not to mention to review general health concerns of a senior dog. I was eventually called into exam room with Dr. Guenther. Still no dog. She assures me my dog has been fine over the period he has been held/examined. Ummm - is it because he doesn't bark? He's not a stress barker. I don't think you know the nervous system of my pet. He didn't want to get out of the car. He didn't want to go in the entry door. He has good reason to fear vet visits after suffering much trauma in his life. When I again explain this, she repeated that he had been fine. Third red flag - Dr. Guenther was quick to scold me for talking to her staff about the whereabouts of my dog. Never apologizing for her staff neglecting to inform me of what I can only surmise is the continuance of post-covid procedures well after... Illogical protocols! We were also required to wear a non-NC95 mask. Haven't we learned they don't work?! Dr. Guenther went on to suggest my dog may need a vet that makes home visits due to his anxiety. I remain confused with this statement. Why, home visits if he was fine for you? I refused medication, X-rays and let Dr. Guenther know I would be taking my pet to another vet to followup. Fourth red flag - now I'm back in the Waiting Room and waiting for my dog. I am standing at the counter and see the clock - it's been an hour. There are a few staff members working in the back office. Empty Waiting Room. They are completely ignoring my presence. I finally ask what is taking so long (since I had prepaid) and she explains that she is making a copy of my file. As much as I appreciate the gesture, I never asked for a copy, nor was it explained to me what was happening to further delay getting my dog. Email or mail would have sufficed. This is clearly passive aggressive behavior on the part of this employee. I will say we were not greeted with a friendly staff upon entering the building in the first place. Dr. Guenther doesn't radiate much light either. Eventually, I am handed a few sheets of paper and only then is my dog returned to the Waiting Room. He bolted to the exit door - confirming my concerns about his anxiety and further adding stress to his injured front leg. A loyal consumer of local business for the 40 years I have lived in LBC. I no longer feel the need to drive well out of my neighborhood for veterinarian care after leaving with a wagon of red flags.

I love this Vet!!! The team is so quick & friendly. Its like we are part of your family. Manny the receptionist is awesome! I am so glad our friends recommended us to you guys! Very grateful & know we will always get the best service from Caring staff. Wonderful customer service is not so easy to find these days. Keep up the fantastic work!