VCA Windsor Animal Hospital

We are changing vets after 30 years, thinking we needed a new vet before our long time favorite retired. We were surprised to see how much we liked this new vet hospital, both the client gals and the vet. The business is owned by a married couple and they also have 2 other vets who work there, and they are open 7 days/week without closing for lunch. This is a one owner business, not part of a corporate emergency 24/7 business, and it felt that way. Genuine care given to the animals and owners alike, with good expertise and service. We are thrilled to find them. 8/2021 Two years later I’ve changed by 5* rating to 4*. I almost want to give it a 3*. After our first time visit 2 years ago we’ve had 2 more annual checkups and vaccines for our 2 cats and 1 dog. Today’s appt took me 2 months to get, with vague scheduling by staff with statements like “we can’t see you until then but we don’t know the exact schedule yet.” Today’s tech was not experienced or of much help. Today’s vet, when asked, said it was his first day there but he has worked at other VCA hospitals. We were never notified that this is now part of a chain of vets, not the family owned business we started with. My dog needs dental wok but I was not able to schedule it with them. Again, “we don’t know the schedule” story. I left feeling frustrated, and wished I had a vet that had personal interest in a relationship with me and my pets.

I can't think of anything I would change. I already recommend WAH to anyone who asks me about a local veterinary hospital. As I told Dr. Piper the other day, WAH practices veterinary medicine like I would if I was still in practice. They are all very thoughtful and caring and offer top notch services.

Excellent emergency care for our elderly dog, facial/ eye trauma. Grateful beyond words, a LATE SUNDAY night. They were very busy, but prioritized, & handled her w/ great care. Thank you dearly.

My doggies are my family!!! They are treated with love here:-)

I have been taking my cat here for many years and for the most part we haven't had any issues. The majority of her visits there are for regular nail trims. It seems like every few months the price keeps on increasing by at least a few dollars, recently I was quoted $22 for just the nail trim. I received reminder cards that my cat is due for an annual physical exam and rabies. This week, I went ahead and scheduled an appointment for her nail trim and was told that I would need to schedule her for rabies shot and physical before they could do the nail trim. Her last physical was in October 2021 but that was because "she was sick" (I had concerns that she wasn't eating and they insisted that she have a blood panel and a physical done - they determined that nothing was wrong) and didn't count as an annual exam. My total for this upcoming visit was quoted at $134. I still don't understand why I have to pay for another physical exam and why the one in October didn't count? I tried to ask the staff, but she got really snippy with me and said that if it was "too difficult" to pay the bill than I should try VIP Pet Care instead. This is the final straw. This isn't the first time that I got a snippy attitude from Randy (front desk). I have no idea if other veterinarian services cost this much but I feel like I have no alternative but to look elsewhere for services for my furry companion. I don't appreciate being talked down to by a staff member when asking a simple question.