VCA Lawrence Animal Hospital

Waited 2+ hours for a simple look at a growth under puppy's paw? Spent most of my time waiting and being incessantly upselled by staff every 15 minutes or so. As soon as they realize you're not an easy customer they can take to the cleaners they turn hostile on you and go to the dark side to try and make some money off you. They even tried to charge me $69 for a nail trim in the end even though I never agreed or signed for it. They also badgered me three times asking if I "wanted them to send me home with a sample of flea/tick medicine." And yet I find a $22 charge for the sample on my receipt later. Clear and decisive language indicating a free item but I suppose getting every penny they can from me because I denied the initial $1200 bill they tried to push on me. Lol! I will never be coming back to this establishment again and I don't recommend this location to anyone.

My dog’s nose was scratched in our last visit and we received no apology. They didn’t callback when our dog finished treatment and make him stay in the cage for a long time. They asked us to pick up our dog at the back door to avoid other client from seeing this. After this treatment, our dog has bloody diarrhea for 5 days.

Excellent Veterinarians and staff! Have gone to them for years for our cats, they always pay great attention to their needs.

Very, very disappointed with this practice. Jenn was fabulous with scheduling and follow up, and that is the only reason I'm even giving one star. I adopted a dog from San Jose Animal Care, and they recommended the VCA hospitals, so I made an appointment here for my dog's ear infection and first exam. The tech who brought us back was nice, and my dog was comfortable with her including for the ear swab that she took to assess the ear infection. After she left, we waited a bit for the vet. She was rough with my dog, and my dog clearly wasn't comfortable with her. She was also very pushy about doing many tests that were not necessary. We extensively discussed my dog's anxiety and the ver suggested a prescription to help situationally, to which I agreed. The tech came back with our "treatment plan," which included multiple things that I hadn't agreed to. Next, she told me that she would be taking my dog back to the "treatment area" for the outlined treatments (that I hadn't agreed to). I said I was ok with the blood test for heartworm, the tech insisted that my dog needed her ears cleaned as well so they could check for infection...when they had already taken the swab. I asked how long this would take, and they said 45 minutes to an hour longer after I'd already been there for an hour!!! I said no, I will do the heartworm test another time, especially since I have had dogs before and know how quick the blood test is-who knows what else they were planning to do. She suggested that I come back later to pick my dog up, and I said no. The tech leaves to "rewrite" the treatment plan, and I heard nothing else. We sat in the room for about half an hour longer until I got a text from the front desk asking where I was! I responded saying that no one had come back and we were still in the exam room. I walked out, and was immediately snapped at by JoAnn at the front desk asking me why I was out of the treatment room with a contagious dog...I said she's not contagious with anything, they simply forgot us in the exam room. She checked us out, and we had to wait another 10 minutes for the ear infection medication and wash (I thought they weren't able to check her ears?? Apparently they used the swabs from the beginning as any other vet would). Finally they come out with the ear infection meds, and I asked about the anxiety meds that the vet told me she was prescribing. They go back and check, and the vet "forgot" to fill the prescription that she suggested. They said I could come back in 45 minutes, but had to be sure to be there before they closed, or I could wait two days and come when they were open next. I said no thanks, left, and scheduled my dog's follow up with a different vet who would actually pay attention to our conversation.

I've been with this vet for years and they have been very accommodating, friendly, and caring. They found a vet doctor that would do a double knee surgery on my pup years ago. And found better meds for her seizures. They work around your budget and are honest about what your pets needs are, the priorities. The Care Club is a big bonus too, saves you lots of money in the long run.